Intake & Compliance Administrative Support

Boys Town • Tallahassee, FL

8d • Onsite

About The Position

Reviews referrals and applications to determine appropriateness of services and provides support to ensure compliance with contract and regulatory requirements. Performs a wide variety of clerical, administrative, and receptionist duties.

Requirements

• Knowledge of office administrative procedures, practices, and filing methods.
• Knowledge of regulatory and contractual requirements, community resources, and service providers available in the geographical area.
• High level of professionalism and interpersonal skills.
• Strong computer skills in Microsoft Office, including PowerPoint, Excel, and Word.
• Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
• Ability to work independently, prioritize projects, meet deadlines, and multi-task while maintaining quality standards.
• Knowledge of the Boys Town Model.
• Ability to type accurately and proficiently at a high rate of speed.
• Associate degree or equivalent combination of education and experience required.
• Minimum of one year of administrative or clerical experience required.

Nice To Haves

• Bachelor's degree preferred.
• Minimum of 1 year of experience including working with children and families preferred.
• Previous experience working in a Medicaid or third-party billing related environment preferred.
• Experience working within the Boys Town program preferred.
• Bi-lingual preferred.

Responsibilities

• Provides safe and effective services
• Adheres to policies related to safety and boundaries with service recipients.
• Attends safety and abuse risk management training as assigned.
• Adheres to procedures related to managing high-risk activities and supervising service recipients.
• Reports suspicious or inappropriate behaviors and policy violations.
• Follows mandated abuse reporting requirements.
• Conducts assessments of youth or family referrals and applicants to determine appropriateness of Boys Town services
• Evaluates referrals and applications, makes recommendations on placement and services, and communicates potential referrals to appropriate staff.
• Coordinates the completion of the admissions process with agencies, courts, and guardians by communicating in a timely fashion acceptance, rejection, or need for supplemental information for all new applications.
• Coordinates pre-admission interviews with youth, family agencies, and court personnel as needed.
• Inputs referral information into the National Data Base.
• Develops and maintains positive relationships with various referral sources including referral agencies, contract agencies, courts, and private referral sources.
• Provides resource information to consumers seeking services.
• Services contractual relationships and provides administrative support to ensure compliance with regulatory requirements
• Ensures that service recipient files contain all required documents according to Boys Town standards and contractual requirements.
• Establishes a positive relationship with referral sources and assists each referring organization with fulfilling their case management and contractual requirements and authorizations.
• Assists in monitoring contracts and ensuring documentation completion within contractual timelines, under the direction of Program Support staff.
• Supports program staff by training, reviewing, and providing feedback on documentation requirements of contracts.
• Prepares reports for administrative review.
• Collaborates with Program Support Services to monitor regulatory compliance requirements and assist in activities in preparation for accreditation visits.
• Coordinates with program staff for onsite contract reviews as needed.
• Monitors and processes referral access to admissions through e-mail, website, and phone portals.
• Attends workshops and conferences as needed.
• Examines, updates, and documents information relevant in the accreditation and certification process; assists with licensing applications and renewals.
• Monitors regulatory compliance including accreditation, licensing, and contractual requirements and assists in activities in preparation for accreditation visits.
• Provides administrative support.
• Performs general administrative functions including photocopying, faxing, typing correspondence, mail, and maintaining office supplies.
• Greets visitors and staff in person or via telephone, determines their needs and directs them to the appropriate person or office.
• Processes, maintains, and files departmental records including youth files, payroll, purchasing, work orders, and other documents.
• Maintains schedules and coordinates calendars for meetings and other events; records, transcribes, and distributes meeting minutes.
• Assists in organizing events as needed.
• Makes travel arrangements and completes expense reports as needed.
• Tracks, researches, and prepares various reports, material packets, and meeting/presentation materials.
• Completes departmentally specific administrative tasks as applicable per area of responsibility.

Benefits

• A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location.
• Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs.
• Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider.
• We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account.
• Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees