Intake Administrative Support Coordinator, DentaQuest

Sun Life•Milwaukee, WI

10d•Hybrid

About The Position

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office. The opportunity: In this role as the Intake Administrative Support Coordinator , you will facilitate distribution of incoming Intake emails received via several shared email boxes to appropriate areas for processing, ensuring all emails are answered within a timely manner. Location: This role reports to the Milwaukee WI office.

Requirements

2+ years of office work or administrative experience
Strong attention to detail and high degree of accuracy
Excellent interpersonal skills
Acceptable written and oral communication skills
Knowledge of general computer software
Ability to prioritize and organize multiple tasks
Ability to work in excess of 40 hours in a week, when necessary, as needed or required to meet business needs
Interacts in a professional and effective manner with all internal and external personnel
Ability to handle repetitive work
Physical Demands Requires overall light physical effort (up to 25lbs.)
Manual dexterity and sitting is required (i.e. use of personal computer).
Ability to efficiently operate all job-related office equipment such as scanners, printers and digitizers
Ability to travel or move about within and outside serviced facilities required.

Responsibilities

Receive, process and file returned/undeliverable provider checks ensuring prompt delivery to Credentialing team for further research
Accurately readdress and re-mail checks with updated addresses
Assist with open and sort of incoming mail, identified accurately into appropriate categories for further mail preparation
Print, void and redirect Incorrect Business Unit claims into correct business unit for processing as identified by Intake Queue Specialists
Monitor folders for printing of items to process or mail such as: Welcome letters, Trailing Documents and New Claims to Intake from other departments
Research Member Not Found letter replies from providers to validate member selection.
Prepare provider returns for missing and incomplete documents, utilizing the correct template based on business unit.
Aid developed accuracy standards and metrics and maintain all required logs for daily production reporting
Electronically distribute received mail to other departments
Accountable for robust grasp of Commercial and Vision as well as State & Health Plan business clients, client requirements, claim & UM policies, and procedures that relate to Intake
Ensure Protected Health Information (PHI) is secure when handling and processing documents
Maintain safe and clean working environment by complying with procedures, rules, and regulations
Participate in peer-to-peer training as requested to assist new team members and/or increase personal knowledge of functions

Benefits

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
Enjoy a flexible, inclusive and collaborative work environment that supports career growth.
We’re proud to be recognized in our communities as a top employer.

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