Insurance Verification Specialist

Suvida Healthcare•Tucson, AZ

8d•Onsite

About The Position

The Insurance Verification Specialist (Greeter) will be an integral part of the Suvida Healthcare team. The Insurance Verification Specialist will be the first impression of the center to all patients, family members, and visitors. The Greeter will provide exceptional customer service and ensure all who visit Suvida Healthcare centers are welcomed and properly attended to. The Insurance Verification Specialist will work with the center team by answering questions, managing incoming and outgoing calls, ensuring all benefits are verified, and assisting with other clinical clerical tasks.

Requirements

1+ years progressive work experience in the healthcare industry
2+ years of customer service
Bi-lingual-(English/Spanish) required
Experience documenting electronic medical records
Comfortable working independently
High School Diploma or equivalent required
CPR/BLS Certified (or willing to obtain within 7 days of employment)

Nice To Haves

Experience managing referrals and authorizations preferred
Experience in Value-based care operations preferred
Bachelor’s in Healthcare Administration, Business, or Hospitality preferred

Responsibilities

Ensures the highest level of customer service possible
Displays respect and concern for all patients
Attends all clinic huddles and clinic monthly meetings
Greets and Welcomes patients to the clinic
Assists patients to the seating area
Assists patients in wheelchair to the seating area
Assists patients with scheduling transportation to and from the clinic
Ensures all insurance benefits are verified and active
Collects any co-pays necessary for patient’s visit
Manages phone lines by answering, taking messages, and conducting outbound calls as instructed
Manages patient referrals by processing them and obtaining authorizations
Assists in scheduling appointments for patient’s referrals
Updates patient information and making changes to EMR platform
Other Duties as assigned