Patient Registration Specialist

TEKsystems•Carson, CA

1d•Onsite

About The Position

The Insurance Verification Specialist supports ED Admitting and Sub‑Acute Admissions by ensuring accurate insurance verification, patient intake, and authorization processes. This role plays a critical part in securing appropriate reimbursement while delivering high‑quality customer service to patients, families, and internal care teams. Candidates will be cross‑trained in both ED and Sub‑Acute Admissions workflows.

Requirements

Strong customer service and communication skills
Experience with insurance verification and patient intake processes
Proficiency using EPIC (preferred)
Solid understanding of healthcare insurance plans and authorization workflows
Ability to manage multiple priorities in a fast‑paced hospital environment

Nice To Haves

3+ years of healthcare experience in a hospital setting
Bilingual in Spanish (plus)
Familiarity with ED or admissions workflows

Responsibilities

Confirm patient insurance coverage and identify authorization requirements for treatment
Complete patient intake and verify/update demographics using EPIC
Pre‑register patients and ensure correct insurance selection (HMO vs. PPO, Medicare, Medi‑Cal)
Obtain bed authorizations and coordinate admissions
Handle claims, request authorizations, and attach referrals
Identify services requiring prior authorization and ensure proper documentation
Collect co‑pays and explain patient financial responsibility and shared costs
Receive and respond to calls from case managers, physician offices, and external healthcare facilities
Utilize medical terminology to support accurate documentation and communication
Collaborate with physician offices, ministries, and multiple departments across remote locations
Deliver exceptional customer service to patients and internal stakeholders both in person and over the phone