Insurance Verification Representative -Onsite

Community Health Systems Professional Services Corporation•Las Cruces, NM

9h•Onsite

About The Position

Seeking a full-time Insurance Verification Representative to support our Admitting department at Mountain View Regional Medical Center, located at 4311 E Lohman Ave, Las Cruces, NM. Day Shift: 40 hours weekly, schedule to be determined and is based on the needs of the department. We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Requirements

0-2 years of experience in insurance verification, medical billing, or patient access in a healthcare setting required
Strong knowledge of insurance verification, pre-authorizations, and patient financial services.
Proficiency in healthcare insurance terminology, including co-pays, deductibles, out-of-pocket costs, and covered services.
Ability to interpret and apply insurance policies and payer guidelines to verify eligibility and benefits accurately.
Effective communication and customer service skills, ensuring professional interactions with patients, physician offices, and insurance providers.
Strong organizational and time-management skills, handling multiple verification requests efficiently.
Proficiency in electronic health record (EHR) systems, payer websites, and insurance portals for eligibility verification.
Understanding of HIPAA regulations and patient privacy requirements when handling sensitive financial and insurance information.

Nice To Haves

2-4 years of insurance verification experience in an acute care hospital or physician practice group preferred
Experience with electronic health records (EHR), insurance portals, and revenue cycle workflows preferred
CHAA - Certified Healthcare Access Associate preferred

Responsibilities

Verifies insurance benefits, eligibility, and pre-determination requirements for all scheduled patients, ensuring accuracy and completeness before services are rendered.
Coordinates with physician offices to obtain required pre-authorizations and pre-certifications, preventing reschedules or cancellations due to missing approvals.
Confirms patient coverage for procedures and treatments, documenting insurance details, policy limitations, and reimbursement expectations.
Initiates financial counseling for uninsured or underinsured patients, referring them to financial assistance programs or payment plan options.
Accurately documents and updates patient records, including pre-certification numbers, eligibility details, and authorization statuses.
Communicates effectively with patients and physician offices, providing clear information regarding insurance coverage, financial responsibilities, and payment expectations.
Ensures timely entry of pre-registration documents into the electronic health record (EHR) and forwards them to the appropriate department.
Maintains accurate department records, reports, and documentation, ensuring compliance with billing, regulatory, and facility policies.
Identifies and resolves insurance discrepancies, proactively addressing issues that could result in billing errors or claim denials.
Works collaboratively with case management, patient registration, and billing teams, ensuring seamless revenue cycle operations and optimized reimbursement.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.