Insurance Eligibility Specialist

TEKsystems•Tampa, FL

9d•$23 - $23•Remote

About The Position

We’re looking for a detail-oriented and customer-focused Insurance Support Specialist to join a growing team within a leading mental health organization. This is a fully remote opportunity where you’ll play an important role in supporting both providers and members with insurance-related inquiries. If you enjoy problem-solving, working in a fast-paced environment, and helping people navigate healthcare billing and insurance questions, this could be a great fit!

Requirements

2+ years of experience in healthcare
Experience working with health plans
Strong knowledge of: Medical billing processes, EOBs (Explanation of Benefits), Deductibles, copays, and coinsurance
Adaptable and flexible in a fast-changing environment
Open to feedback and continuous improvement
Comfortable with shifting priorities and evolving processes
Strong written communication skills
Candidates must confirm their preferred schedule and start time during the hiring process

Nice To Haves

Gradually take on more complex cases
Transition into limited phone support once comfortable

Responsibilities

Manage a high volume of inbound tickets and inquiries, primarily via email, with some phone support over time.
Respond to insurance-related tickets from both members and providers.
Support providers with questions such as: Accepted insurance plans, Client volume inquiries, Status with payors.
Assist customers with: Insurance discrepancies, Adding or updating insurance information, Billing questions, system-related issues, and more complex investigations.
Communicate primarily through email, with limited phone support as you progress.
Manage a fast-paced workload (team currently handles 250–300 tickets daily, and growing).