Insurance Support Specialist
Cerbo OptiMantra•Atlanta, GA
•Remote
About The Position
As an Insurance Billing Support Specialist, you’ll play a critical role in helping OptiMantra clients manage and resolve their insurance billing-related questions and issues. You will serve as both a product expert and trusted resource for troubleshooting insurance workflows, explaining processes, and ensuring smooth billing operations for our customers. This role is ideal for someone with prior experience in medical billing and a passion for customer service, systems, and solving real-world problems.
Requirements
- Prior experience in medical insurance billing, revenue cycle management, or insurance claims processing required
- Strong understanding of CPT codes, ICD-10, claim life cycles, and EDI workflows; familiarity with psychiatry and/or primary care billing codes is a plus
- Familiarity with clearinghouses, ERA/EOB processing, and insurance follow-up processes; familiarity with Office Ally and ChangeHealthcare a plus
- Exceptional communication skills and the ability to explain complex billing concepts clearly
- Customer first mindset with strong problem-solving and analytical skills
- Experience with EMR/practice management software platforms (especially OptiMantra is a plus)
- Comfortable using online tools and software systems, including Google Suite
Nice To Haves
- Familiarity with psychiatry and/or primary care billing codes is a plus
- Familiarity with Office Ally and ChangeHealthcare a plus
- Experience with EMR/practice management software platforms (especially OptiMantra is a plus)
Responsibilities
- Respond to customer insurance billing support inquiries via email, phone, and video calls
- Troubleshoot insurance related issues including claim submissions, rejections, payment postings, and clearinghouse integrations
- Train clients on the best practice insurance workflows in the OptiMantra platform in 1-on-1 sessions and group meetings
- Collaborate with the product and engineering teams to triage billing issues and identify bugs or improvements
- Create and maintain billing-focused knowledge base content and training documentation
Benefits
- Competitive compensation based on experience
- Paid Time Off and company holidays
- Comprehensive health, dental and vision benefits
- Short-term and long-term disability Insurance
- 401k plan with matching company contribution
- Real ownership and impact in a fast-growing health tech company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
