Insurance Specialist 1/2

State of Louisiana • Baton Rouge, LA

5d

About The Position

The Department of Insurance aims to enforce insurance laws and regulations impartially, honestly, and expeditiously. The Louisiana Department of Insurance is seeking a motivated and detail-oriented Insurance Specialist 1/2 for the Office of Management & Finance/Louisiana Fortify Homes Program. This program assists homeowners in strengthening their homes by guiding them through the grant application and review process. The role involves reviewing applications and supporting documents, verifying eligibility for FORTIFIED Roof grants, and responding to insurance-related inquiries and complaints. The ideal candidate will enjoy assisting the public, analyzing information, and contributing to a program that significantly benefits Louisiana homeowners.

Requirements

• Three years of experience in insurance, administrative services, investigations, or law enforcement; OR Six years of full-time work experience in any field; OR A bachelor's degree.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Stakeholders: The ability to identify key stakeholders, manage relationships, and align interests to move work forward.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Responsibilities

• Review applications for Louisiana Fortify Homes Program grants to determine eligibility for FORTIFIED Roof funding, ensuring required documentation, inspections, insurance verification, and other program requirements are complete and accurate.
• Evaluate grant applications and supporting documentation, make recommendations for approval or denial, and determine appropriate grant award amounts in accordance with program guidelines.
• Conduct research and investigate inquiries and complaints involving property and casualty insurance laws, insurance contracts, and consumer concerns.
• Review insurance rate and rule filings for compliance with the Louisiana Insurance Code and applicable regulations, and recommend approval or disapproval as appropriate.
• Research insurance laws and regulations, analyze information, and prepare clear, professional correspondence regarding insurance inquiries, complaints, and program requirements.
• Communicate with homeowners, insurance companies, insurance agents, and other stakeholders by telephone and written correspondence to provide guidance on insurance laws, regulations, and program requirements.
• Maintain accurate records and protect the confidentiality of sensitive information while supporting program operations and regulatory activities.
• Participate in training and professional development to expand knowledge of Louisiana insurance laws, regulations, and departmental procedures as responsibilities progress.
• Perform special projects and other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level