Insurance Service Agent (Hybrid)

CAA Club Group•Markham, ON

12d•Hybrid

About The Position

This role offers a great opportunity for individuals from a wide range of industries with customer service experience. Prior insurance experience is not required. OTL or RIBO licensing is considered an asset. If you are not currently licensed, you must be willing to obtain your OTL and training is provided by CAA. This position is classified as hybrid, requiring a combination of remote and in-office work.

Requirements

Post-Secondary education completed, University preferred
1-3 years of exceptional customer service experience
Previous experience in a call centre environment
Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
Strong teamwork and analytical skills
Excellent communication skills, both verbal and written
OTL/RIBO licensed an asset (if you are not licensed, you must be willing to obtain your OTL, provided by CAA)
Must be flexible to work various shifts within the call centre hours

Nice To Haves

Prior insurance experience is not required
OTL or RIBO licensing is considered an asset

Responsibilities

Answer inbound calls from existing policyholders regarding their policy change inquiries, questions pertaining to their policy coverage, general service inquiries and completing policy billing transactions
Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
Assist with the collection of data for departmental reporting
Offer support for ongoing departmental projects and initiatives
Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided