Insurance Sales & Branch Operations Manager

AAA • Portsmouth, NH

1d • Onsite

About The Position

This position is responsible for the overall operation of a Branch/Insurance Office and all of its activities. This includes the delivery of Automotive, Travel, Travel Agency and Sales Insurance services/products. Reporting to the Regional Manager, the Branch/Insurance Manager is accountable for achieving both quantitative and qualitative requirements by managing sales and service activities of the assigned team. Through management of activities and operations, the Insurance Sales and Branch Operations Manager executes business plan actions to ensure achievement of office’s goals including; service delivery, service quality, service recovery, revenue growth, productivity and cost control. Position is responsible for achieving performance objectives as indicated in the Club’s Performance Scorecard; i.e. meeting sales and member service objectives, ensuring the travel and insurance operations are accurate, efficient and in compliance with Club standards through the development of an effective, high performing team. Position ensures understanding and compliance with standardized sales techniques and conducts associated training. This position works with other leadership positions in the office to give guidance, direction and coaching to other staff members in order to ensure goals are attained. This position is also responsible for the Club’s activities, image and reputation in the local community.

Requirements

• BA/BS or equivalent combination of education and experience preferred.
• 5 – 7 years of progressive experience in Branch Operations and/or successful P&C sales experience and prior supervisory/managerial experience preferred.
• Advanced leadership/managerial skills required
• Advanced organization, analytical and time management skills required.
• Demonstrated ability to prioritize tasks and assignments
• Advanced verbal and written communication skills required.
• Advanced ability to create and deliver presentations required.
• Comprehensive knowledge required in a variety of an organization’s operating areas, products and services offered, as well as Branch/Sales Office operations delivery channel operations.
• Advanced oral and written communication skills required.
• Moderate knowledge of Microsoft Office software including, Word, Access, Excel, and PowerPoint required.
• Moderate Internet/Intranet experience required.
• Previously demonstrated advanced level of competitive and persistent nature desired.
• Moderate experience with various Club systems, including but not limited to; POS, BDGT, PSAR, STAT, APOLLO, and VIEWPOINT preferred.

Responsibilities

• Overall operation of a Branch/Insurance Office and all of its activities.
• Delivery of Automotive, Travel, Travel Agency and Sales Insurance services/products.
• Achieving quantitative and qualitative requirements by managing sales and service activities of the assigned team.
• Executing business plan actions to ensure achievement of office’s goals including; service delivery, service quality, service recovery, revenue growth, productivity and cost control.
• Achieving performance objectives as indicated in the Club’s Performance Scorecard.
• Ensuring the travel and insurance operations are accurate, efficient and in compliance with Club standards through the development of an effective, high performing team.
• Ensuring understanding and compliance with standardized sales techniques and conducting associated training.
• Giving guidance, direction and coaching to other staff members in order to ensure goals are attained.
• Responsible for the Club’s activities, image and reputation in the local community.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree