Insurance Risk Interviewer I

Quest Diagnostics•Lees Summit, MO

1d•Onsite

About The Position

The primary purpose of this position is to complete life insurance medical and financial interviews via telephone through outbound calls for multiple client companies. Pay range: $17/ hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Requirements

Proper telephone etiquette to handle inbound and outbound calls.
Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with applicants and co-workers.
Proficiency in Microsoft Office (Word, Excel, Access and Outlook)
Type 30 wpm.
Accurate and detail oriented.
Good organizational skills.
Proficient teamwork skills.
High School Diploma or Equivalent (Required)

Nice To Haves

Previous experience with medical terminology, life insurance industry, or customer service preferred.

Responsibilities

Place outbound calls to contact life insurance applicants.
Complete interview with applicants or leaves a message for a return call.
Gather medical, financial, occupational, and avocation histories during interview.
Review and edit information collected during the interview for quality assurance purposes.
Use the C4 Call Management System, Dialer and Avaya Phone System to make telephone calls, log call attempts, document information within orders as necessary and record call results.
Learn the specific requirements stipulated by each client company.
Respond to the needs and requests of clients, staff and management in a professional and expedient manner.
Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or safety matters included in other special training.
Perform other duties as assigned to meet the business needs or customer requirements.
This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities