Insurance Retention Supervisor (59097)

AAA Northeast • Lincoln, NE

5d • $74,500 - $94,500 • Hybrid

About The Position

AAA Northeast is seeking an Insurance Retention Supervisor to lead a team of retention agents, drive retention initiatives, and ensure operational excellence. This role involves supporting the development and implementation of retention and sales strategies, providing guidance, training, and mentorship to the team towards the achievement of targets. AAA Northeast is a growing company committed to helping and serving its members, with a mission that has remained consistent for over a century. The company has been recognized as a top employer and best place to work in the Northeast and is dedicated to community involvement.

Requirements

• Associate's Degree required or 3-4 Years of Additional Relevant Experience required
• 5+ years Insurance industry experience in both sales and service environment required
• 1-3 years Experience leading a team required or 2+ years in preceding job level required
• Must reside in Rhode Island or willing to commute to Lincoln, RI three days a week
• Valid Personal Lines license Required
• Service Tier Insurance designation Required
• In depth knowledge of insurance practices, including the scope of an agent's authority.

Nice To Haves

• Working toward a Professional Tier Insurance designation (ARM, SM, AIS, API, AIC, AU, LUTCF, AAI, AIAF, CIC)

Responsibilities

• Oversees the day-to-day activity of the customer Retention team while providing professional and technical guidance to the team.
• Supervises the team to maximize account retention, cross and upselling.
• Analysis of the team’s retention efforts; provide reports to management of results of various retention efforts; identify potential retention projects to increase the agency’s overall retention results.
• Acts as leader in the Insurance Operations department.
• Will provide assistance to Insurance Retention Agents; handles more complex retention issues, demonstrating relationship building skills; resolves problems with Five Diamond Service, focusing on protecting the AAA brand legacy; assists management with daily distribution of workflow and other support duties as necessary.
• Ensures Five Diamond Service standards are maintained; processes telephone calls in an efficient and timely manner; troubleshoots and resolves member problems; acts as knowledgeable Club representative by explaining benefits of AAA products and services, and by directing calls to appropriate business line as necessary.
• Responsible for the performance management of the team by identifying trends and/or performance related matters; utilizing department systems for metrics.
• Conduct monthly one on one coaching with direct reports.
• Writes and administers performance reviews.
• Stay updated with industry trends, product knowledge, regulatory changes, and insurance carrier products.
• Ensure all agency processes and procedures are followed in quoting and binding coverage, as well as receipt and processing of all member payments.
• Partner with Quality Assurance and Underwriting departments to minimize error and omission exposures.

Benefits

• Helping and serving is a way of life
• Rated a top employer and best place to work across the Northeast year over year
• Committed to giving back to the community
• Diverse culture, fostered by the many talents, skills, passions, and expertise of our employees
• Equal opportunity employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree