Insurance Retention Supervisor (59987)

AAA Northeast • North Providence, RI

1d • $74,500 - $94,500 • Hybrid

About The Position

The Insurance Retention Supervisor is responsible for leading a team of retention agents, driving retention initiatives, and ensuring operational excellence. This role involves supporting the development and implementation of retention and sales strategies, providing guidance, training, and mentorship to the team towards the achievement of targets. Work Schedule: Hybrid Monday-Friday 8:30 am - 5 pm. In office days required Tuesday, Wednesday, and Thursday. Remote Monday & Friday This role is currently assigned to 110 Royal Little Drive, Providence, RI as its hybrid reporting location. The club anticipates that this position may transition to the Lincoln, RI Insurance Center once additional space becomes available, currently targeted for mid-2027

Requirements

• Associate's Degree required or 3-4 Years of Additional Relevant Experience required
• 5+ years Insurance industry experience in both sales and service environment required
• 1-3 years Experience leading a team required or 2+ years in preceding job level required
• Valid Personal Lines license Required
• Service Tier Insurance designation Required
• Working toward a Professional Tier Insurance designation (ARM, SM, AIS, API, AIC, AU, LUTCF, AAI, AIAF, CIC)

Responsibilities

• Oversees the day-to-day activity of the customer Retention team while providing professional and technical guidance to the team.
• Supervises the team to maximize account retention, cross and upselling.
• Analysis of the team’s retention efforts; provide reports to management of results of various retention efforts; identify potential retention projects to increase the agency’s overall retention results.
• Acts as leader in the Insurance Operations department.
• Will provide assistance to Insurance Retention Agents; handles more complex retention issues, demonstrating relationship building skills; resolves problems with Five Diamond Service, focusing on protecting the AAA brand legacy; assists management with daily distribution of workflow and other support duties as necessary.
• Ensures Five Diamond Service standards are maintained; processes telephone calls in an efficient and timely manner; troubleshoots and resolves member problems; acts as knowledgeable Club representative by explaining benefits of AAA products and services, and by directing calls to appropriate business line as necessary.
• Responsible for the performance management of the team by identifying trends and/or performance related matters; utilizing department systems for metrics.
• Conduct monthly one on one coaching with direct reports.
• Writes and administers performance reviews.
• Stay updated with industry trends, product knowledge, regulatory changes, and insurance carrier products.
• Ensure all agency processes and procedures are followed in quoting and binding coverage, as well as receipt and processing of all member payments.
• Partner with Quality Assurance and Underwriting departments to minimize error and omission exposures.
• In depth knowledge of insurance practices, including the scope of an agent's authority.

Benefits

• Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
• 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
• Free AAA membership
• insurance discounts
• travel commission refund
• up to $625 in Wellness Incentives
• up to $6k in tuition reimbursement
• Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree