Insurance Representative - Fall 2026 Co-op/Intern

Definity Insurance Company • Waterloo, ON

9d • Hybrid

About The Position

This co-op placement offers a unique opportunity to gain real-life experience in the insurance industry. The role is accountable for delivering superior customer service to Brokers and internal stakeholders, assisting with Guidewire-related inquiries and processing. Responsibilities include data entry, processing transactions not enabled by broker self-service (e.g., letters of experience, returned mail, cancellations) in accordance with underwriting guidelines, and assessing risk for lower complexity scenarios. The role also involves consulting with escalation contacts for transactions outside established authority levels and referring scenarios with all pertinent information and a documented business case.

Requirements

• Univ. Degree /College diploma or equivalent experience (Business, Finance)
• Insurance / underwriting knowledge
• Technologically skilled – Microsoft Office suite proficiency
• Customer service focused with a positive helpful attitude
• Excellent people skills
• Strong verbal and written communication skills
• Ability to solve problems
• Strong organizational and time management skills
• Successful clearance of a background check (including criminal checks and leadership references)

Nice To Haves

• CIP / working towards designation preferred

Responsibilities

• Process transactions not enabled by broker self-service functionality, including but not limited to letters of experience, returned mail, cancellations etc., in accordance with underwriting guidelines and authority that meet all efficiency and quality standards.
• Reviews incoming emails/cases in electronic format to identify risk types.
• Completes categorization of cases in the case management system for multiple case transactions, enabling routing to the appropriate team.
• Updates existing cases in the policy case management system when additional information is received from the Broker.
• Deliver superior customer service when assisting Brokers and internal stakeholders with Guidewire related inquiries and processing.
• Provide data entry support as needed.
• Review and assess risk for acceptability in lower complex scenarios.
• Ensure adherence to underwriting guidelines and authority on all inquiries and transactions.
• Consult with appropriate escalation contacts on inquiries and transactions outside of established authority levels.
• Proceed with referral to the appropriate team/authority levels upon acknowledgement that a scenario requires further escalation, ensuring all pertinent information is gathered and supported with a well-documented business case.

Benefits

• Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
• Culture of accountability, empowerment, and collaboration.
• Opportunities to support personal and professional growth through real-life experience and unique learning opportunities.
• Leadership Essentials program builds knowledge and skills to Team Leaders to Directors
• Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism.
• Determined to create positive change for our environment, our people, and our communities, now and in the future.
• Inclusive work environment welcomes diversity and supports accessibility.
• Hourly compensation starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.
• Potential is taken into consideration.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree