Insurance Product Management Principal - Supplemental Benefits Operations

Humana • Work at Home - Kentucky, KY

1d • Hybrid

About The Position

The Supplemental Benefits Operations (SBO) team within Humana’s Enterprise Growth organization manages Medicare Mandatory Supplemental Benefits (MSBs) that meaningfully shape member experience, operational performance, and regulatory outcomes. This role serves as a Principal Individual Contributor and the Director’s primary thought partner and execution lead for the Humana Spending Account Card, a highly strategic, member centric supplemental benefit. Location: strong preference for Louisville, KY but open to remote Reporting to the Director of Supplemental Benefits Operations, this role translates strategy into execution—supporting the design, implementation, optimization, and governance of the Spending Account Card across its full lifecycle. The Principal operates with a high degree of autonomy, leading complex bodies of work, influencing cross‑functional teams, and serving as a recognized subject‑matter expert—while remaining aligned to the Director’s strategic direction and priorities. This position partners closely with product development, operations, technology, compliance, finance, analytics, and external vendors to ensure benefit solutions are compliant, operationally sound, scalable, and continuously improving.

Requirements

• Bachelor’s degree
• 8+ years of experience in strategy, healthcare, financial services, payments, or regulated environments
• Proven ownership of complex initiatives from concept through execution
• Strong analytical, communication, and stakeholder‑influence skills
• Experience with vendors, operations, and compliance‑driven requirements
• Prior experience interfacing and presenting with senior leadership

Nice To Haves

• Experience in the Fintech industry
• Experience in Medicare Advantage and supplemental benefit programs
• Graduate degree (MBA, MPH, PhD, or similar)
• Familiarity with third‑party risk management, risk mitigation and governance
• Experience with credit, prepaid, or digital payment products

Responsibilities

• Serve as the Director’s primary partner in shaping and advancing the strategy and roadmap for the Humana Spending Account Card
• Translate strategic direction into clear execution plans, workstreams, and cross‑functional deliverables
• Develop analyses, options, and recommendations to inform leadership decision‑making
• Support evolution of the Spending Account Card as a scalable supplemental benefit capability
• Lead execution of benefit design and structural changes aligned to CMS regulations and business goals
• Oversee benefit configuration, system setup, testing coordination, and quality assurance
• Provide subject‑matter expertise on regulatory requirements and implementation best practices
• Support audit readiness, compliance reviews, and documentation accuracy
• Identify opportunities to improve member experience, operational efficiency, and benefit clarity
• Drive continuous improvement initiatives using performance data and stakeholder feedback
• Surface risks and dependencies with recommended mitigation strategies
• Support stabilization, monitoring, and post‑implementation optimization
• Partner with the Director on vendor management for card processing and benefit administration
• Support vendor performance reviews, issue resolution, and service‑level discussions
• Assist in vendor contract negotiations alongside procurement, legal, and finance
• Support fraud monitoring, investigation coordination, and mitigation efforts
• Act as a trusted point of contact for cross‑functional Spending Account Card initiatives
• Facilitate working sessions and decision forums to drive alignment
• Support training, knowledge transfer, and operational readiness
• Manage multiple concurrent, high‑visibility initiatives effectively

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Principal