Insurance Product Analyst - Account Management Department

Dade County Federal Credit Union•Doral, FL

20h•Onsite

About The Position

This position is primarily responsible for providing support to both the Credit Union and its members on all insurance products. Monitor and ensure collateral loans are properly insured. Facilitate premiums and refunds are applied accurately. Assist staff with any Insurance product questions. Assist members with processing claims.

Requirements

Must possess excellent organizational skills and very detail oriented.
Must be PC literate with knowledge of Microsoft Word, Access and Excel.
Strong oral and written communication.
Strong analytical skills.
High School graduate or equivalent.
6 months minimum experience in a lending environment

Nice To Haves

Bilingual in English and Spanish a plus
Insurance licence a plus

Responsibilities

Assist Membership in all facets related to CPI- This may consist but not limited to requesting proof from insurance carrier, verifying insurance and manually entering insurance information.
Validate premium and refunds, both Consumer and Real Estate Loans
Update loan status with CPI (Collateral Protection Insurance) carrier
Provide upon request insurance information to internal staff and members
Post premium, refunds and claim payments on all loans offered by the Credit Union.
Obtain Hazard Billing Statements from CPI carrier and Flood invoice from the Mortgage Department
Work with Mortgage Lending Department; for any additional information needed for Real Estate Collateral
Confirm correct refund amount and document lapses in coverage (Mortgage Lending)
Request Manual Refunds (Mortgage Lending) and post Mortgage Department Premium and Refunds (after validation is complete)
Assist in disposing of total loss units when related to CPI claims, submit loan status change forms to CPI carrier , this occurs when loan has been paid off , vehicle has been declared a total loss, or unit has been charged off and repossessed.
Provide comprehensive support to members regarding all aspects of Guaranteed Asset Protection (GAP) coverage, including policy inquiries and cancellation requests. File, monitor, and follow up on GAP claims submitted through the GAP carrier to ensure timely and accurate resolution. Collaborate closely with the Account Management Department to assist in filing GAP claims for dealer-issued policies associated with indirect loan products. Review and correct GAP date error reports as necessary to maintain accurate policy records, and process GAP cancellations in accordance with established guidelines, including issuing full refunds for eligible cancellation requests received within the 60-day refund period.
Provide comprehensive support to members across all aspects of Mechanical Breakdown Protection (MBP), including policy education, coverage administration, and issue resolution. Process MBP cancellations in accordance with policy guidelines, ensuring full refunds when requests are submitted within the 60-day eligibility period. Support internal staff by correcting and updating MBP policy records as needed, and guide members through the MBP claims process to ensure timely and accurate submissions. Additionally, assist clients and members with all matters related to Credit Life (CL) and Credit Disability (CD) coverage, delivering clear communication, exceptional service, and consistent follow-through.
Provide monthly report to the Managers and Director of Collections as requested
Request death certificates and/or additional information from Vital Records and member’s next-of-kin
Collect, review, and reconcile all invoices on a weekly basis, ensuring completeness and accuracy by identifying and following up on any missing, pending, or outstanding invoices from clients or vendors. Accurately enter invoice details into designated spreadsheets and tracking logs, maintaining organized, up-to-date records to support timely reporting, payment processing, and financial consistency.
Work closely with Account Analyst- reconciling general ledgers pertaining to all insurance loan products
Cross-Train in the job function of the Account Analyst to provide support to the department.
Work on special projects as may be assigned by the Director of Account Management and/or the Account Management Managers.
Answer incoming calls in the department promptly and professionally, ensuring that we are always available and responsive to the needs of our members.