Insurance Premium Payment Associate I

Sentara Health•Virginia Beach, VA

1d•Hybrid

About The Position

Responds to record and process telephonic payment inquiries. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time. Must be able to maintain a high level of service to customers while managing changing volume demands of the call center.

Requirements

One year customer service experience.
Computer skills.
Strong verbal skills.
Detailed oriented.
High School Diploma.
One (1) year of related experience in Healthcare Insurance or billing.
One (1) year of strong Customer Service experience.
Written and Verbal skills to support customer service goals.

Nice To Haves

Collections experience preferred.

Responsibilities

Respond to and process telephonic payment inquiries.
Take initial and ongoing payments for insurance products.
Maintain a high level of customer service.
Work in multiple computer programs simultaneously.
Manage changing volume demands of the call center while maintaining a high level of service.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Pet Insurance
Legal Resources Plan
Annual discretionary bonus if established system and employee eligibility criteria is met.