Insurance Operations Manager

Impact Performance Team•Indian Trail, NC

1d•$100,000 - $120,000•Onsite

About The Position

Our client is a family-owned insurance agency located in Indian Trail, North Carolina (outside of Charlotte, NC), serving families, individuals, businesses, and nonprofits throughout North Carolina and South Carolina. They have an in-house team of experienced insurance professionals dedicated to providing superior client service. As part of the Keystone Insurer’s Group, they offer the advantages of a large national firm with the personal service of a local one. This is a full-time, on-site Agency Operations Manager role responsible for managing staff, overseeing processes, and serving as a key member of the agency leadership team. The role requires strong communication skills and the ability to be both proactive and reactive to daily challenges.

Requirements

8+ years of experience in Insurance across both Personal Lines and Commercial Lines
Management experience, ideally in the insurance industry
Active P&C license in North Carolina and South Carolina
Ability to work on-site in Indian Trail, NC (outside of Charlotte, NC) Monday - Friday

Nice To Haves

Experience in an agency operations leadership role a plus

Responsibilities

Run daily operations across both Personal Lines and Commercial Lines
Manage the service teams for both Personal Lines and Commercial Lines
Own processes, reporting and day-to-day office management
Responsible for basic Human Resources duties
Manage and maintain relationships with contracted carriers
Monitor and oversee technology and systems utilized by the agency
Be the definitive point of contact for both clients and carriers
Deliver outstanding customer service via phone, email and in person by addressing inquiries and resolving issues promptly.
Collaborate with team members to achieve overall agency success.