Insurance Operations Associate
Berry Street
•$16 - $20•Remote
About The Position
Berry Street is looking for a scrappy, curious, and AI-forward Insurance Operations Associate to join their Revenue Cycle Management team. This role involves resolving claims issues, identifying patterns, and working closely with the RCM lead to build smarter, faster processes. The associate will have real ownership from day one and will be on the front lines of insurance operations.
Requirements
- Recent college graduate or 1–2 years of experience in healthcare billing, RCM, insurance operations, or a fast-paced ops role
- Genuine curiosity about AI—you've used Claude or similar tools to actually solve problems, not just play around
- Comfort with ambiguity and a bias toward action; you don't wait to be told exactly how to do something
- Strong attention to detail, especially with numbers, claim data, and payer rules
- Excellent written communication—you can write a clear, firm appeal letter and a concise Slack message with equal ease
- Tech-forward: you pick up new tools fast and actively look for ways to automate the annoying stuff
- Able to work East Coast hours (9am–6pm ET)
Nice To Haves
- Experience with medical billing software, clearinghouses (e.g. Office Ally, Availity), or CPT/ICD-10 coding
Responsibilities
- Work claims denials, rejections, and billing exceptions end-to-end—researching root causes and driving resolution, not just routing tickets
- Identify recurring patterns and proactively surface process improvements or automation opportunities
- Leverage AI tools to eliminate repetitive manual tasks
- Help build and refine internal SOPs and payer-specific playbooks
- Monitor claims pipeline health and flag anomalies before they become revenue leakage
- Coordinate with providers on missing documentation, credentialing gaps, or coding questions
- Communicate with vendors to continuously improve our tools, and help to evolve their setup on an ongoing basis
- Escalate complex payer issues and help execute special initiatives to improve our overall revenue operation
Benefits
- Comprehensive health insurance plans, including dental and vision
- Citibike membership
- Unlimited dietitian care
- Continuous learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
