Insurance Navigator

ERIE FAMILY HEALTH CENTER • Waukegan, IL

25d • $20 - $24 • Onsite

About The Position

The Insurance Navigator is part of Erie Family Health Centers’ Front-End Revenue Cycle Operations team and works collaboratively to support patient insurance alignment and retention. The role assists current and prospective patients with insurance needs through education, enrollment, alignment, and retention in temporary and full Medicaid programs and the Marketplace, while providing efficient and friendly customer service.

The position is based at Erie HealthReach Waukegan Health Center in Waukegan, Illinois. It is full-time, with a stated schedule that may include evenings and weekends and travel to other Erie sites as needed for coverage or training. The role requires a high school diploma or equivalent; an associate degree or two years of college is a plus. Compensation is listed as $20.00–$24.00 per hour, with the offer based on experience, skills, and education.

Erie Family Health Centers describes its work as providing high-quality, affordable, holistic care to diverse patients regardless of insurance status, immigration status, or ability to pay. The organization has operated since 1957 and has 14 sites in Chicago and the suburbs.

Requirements

• High school diploma or equivalent required.
• Proficiency in Microsoft Office products required.

Nice To Haves

• An associate degree or two years of college.
• Knowledge of insurance terminology, electronic medical records, and clinical documentation.
• Bilingual fluency in English and Spanish.
• One year of experience in the healthcare field.
• One year of experience in Medicaid Managed Care; strongly preferred.
• Previous experience with state insurance enrollment platforms, including ABE and Get Covered Illinois.

Responsibilities

• Screen patients for eligibility and assist with enrollment, retention, and renewal of Medicaid, Marketplace, and other eligible assistance programs, including MPE, FPPE, and full Medicaid.
• Educate patients about coverage options and assist with enrollment in programs such as the sliding scale program, IBCCP, Manage My Case, and Medicaid Managed Care plans.
• Conduct patient outreach to prepare, educate, and confirm appointments, and provide individualized help with applications, redeterminations, and eligibility-related inquiries.
• Follow up on pending applications, requests for additional information, eligibility determinations, and HFS notices to support timely processing and continuity of coverage.
• Provide educational materials and resources about insurance coverage, benefits, and available community programs.
• Review and reconcile patient accounts for insurance assessment and manage patient and departmental inquiries through the electronic health record system.
• Ensure accurate and timely documentation, including scanning, faxing, printing, and processing required forms and supporting documents.
• Participate in benefit fairs, outreach activities, staff meetings, and required trainings.
• Travel to other Erie sites as needed to provide coverage or attend training.
• Work a flexible schedule that may include evenings and weekends.
• Perform other related duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Flexible Spending Account for health care or childcare.
• 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary.
• Paid time off starting at 15 days.
• Eight paid holidays.
• Annual merit increases.
• Room for growth and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED