Insurance Navigator

ERIE FAMILY HEALTH CENTER • Evanston, IL

25d • $20 - $24 • Onsite

About The Position

The Insurance Navigator joins Erie Family Health Centers’ Front-End Revenue Cycle Operations team and helps patients meet their insurance needs through efficient, friendly service. The role supports patient insurance alignment and retention through education, enrollment, and assistance with temporary and full Medicaid programs and Marketplace coverage. The position is based at the Erie Evanston/Skokie Health and Dental Center in Evanston, Illinois, and may require travel to other Erie sites for coverage or training. The schedule is flexible and may include evenings and weekends.

Requirements

• Proficiency in Microsoft Office products is required.
• High school diploma or equivalent is required.

Nice To Haves

• Knowledge of insurance terminology, electronic medical records, and clinical documentation.
• Bilingual fluency in English and Spanish.
• One year of experience in the healthcare field.
• One year of experience in Medicaid Managed Care; strongly preferred.
• Previous experience with State insurance enrollment platforms, including ABE and Get Covered Illinois.
• An associate degree or two years of college.

Responsibilities

• Screen patients for eligibility and assist with enrollment, retention, and renewal of Medicaid, Marketplace, and other eligible assistance programs, including MPE, FPPE, and full Medicaid.
• Educate patients about coverage options and assist with enrollment in programs such as the sliding scale program, IBCCP, Manage My Case, and Medicaid Managed Care plans.
• Conduct patient outreach to prepare, educate, and confirm appointments, and provide individualized assistance with applications, redeterminations, and eligibility-related inquiries.
• Follow up on pending applications, requests for additional information, eligibility determinations, and HFS notices to support timely processing and continuity of coverage.
• Provide educational materials and resources about insurance coverage, benefits, and available community programs.
• Review and reconcile patient accounts for insurance assessment and manage patient and departmental inquiries through the electronic health record (EHR) system.
• Document work accurately and promptly, including scanning, faxing, printing, and processing required forms and supporting documents.
• Participate in benefit fairs, outreach activities, staff meetings, and required trainings.
• Travel to other Erie sites as needed to provide coverage or attend training.
• Work a flexible schedule that may include evenings and weekends.
• Perform other related duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Flexible Spending Account (FSA) for health care or childcare.
• 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary.
• Paid time off starting at 15 days.
• Eight paid holidays.
• Annual merit increases.
• Room for growth and career advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED