Insurance Follow-Up Agent

FMS Inc. • Tulsa, OK

11d • Remote

About The Position

FMS, Inc. is seeking a proactive and detail-oriented Medical Insurance Follow-Up Agent to join our Revenue Cycle team. In this role, you will be responsible for ensuring timely and accurate follow-up on medical insurance claims. Your primary goal is to identify and resolve issues that prevent reimbursement, while maintaining compliance with all payer and regulatory guidelines.

Requirements

• High school diploma or equivalent required.
• 1+ year of experience in medical billing, insurance follow-up, or healthcare collections required.
• Strong knowledge of EOBs, claim denials, appeals, and reimbursement processes.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Proficiency in medical billing software and Microsoft Office (Excel, Outlook, Word).
• Ability to work independently and as part of a team.
• High attention to detail and accuracy.
• Proficient typist with ability to operate and navigate multiple computer systems with ease.
• Reliable high-speed internet and secure, quiet workspace
• Comfortable using video conferencing tools throughout each scheduled shift
• Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment

Nice To Haves

• Associate degree or coursework in healthcare administration, billing, or a related field preferred.
• Familiarity with commercial, Medicare, and Medicaid insurance plans strongly preferred.

Responsibilities

• Conduct timely follow-up on outstanding insurance claims via phone, online portals, or written correspondence.
• Investigate and resolve denied, delayed, or underpaid claims by communicating with insurance companies and third-party payers.
• Review Explanation of Benefits (EOBs) and remittance advice to ensure proper claim adjudication.
• Identify trends in denials or payment delays and escalate issues as necessary.
• Document all claim activity and communications accurately in the billing system.
• Verify insurance coverage and eligibility when required for follow-up activities.
• Collaborate with billing, coding, and patient services teams to resolve discrepancies.
• Maintain compliance with HIPAA and other applicable laws and guidelines related to medical billing and patient privacy.
• Meet department productivity and quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED