Insurance Estimator

Scott Robinson Honda Service Center•Torrance, CA

1d•$80,000 - $110,000•Onsite

About The Position

Scott Robinson Collision Center is seeking an experienced, customer-focused Insurance Estimator / Collision Estimator to join their team in Torrance, CA. This is a full-time position. The ideal candidate will be a motivated professional capable of providing accurate estimates, effectively collaborating with insurance carriers, and ensuring an excellent customer experience throughout the repair process.

Requirements

Previous collision estimating or insurance estimating experience preferred.
Knowledge of collision repair procedures, vehicle construction, parts, refinishing, and repair-versus-replace decisions.
Strong computer and documentation skills.
Excellent communication, organizational, and customer service skills.
Ability to negotiate professionally with insurance adjusters and representatives.
Ability to manage multiple repair files and priorities in a fast-paced collision center.
Valid California driver's license and acceptable driving record.
Must be able to submit a background and drug screening.

Nice To Haves

Experience working with major insurance carriers and DRP programs is a plus.
Experience with CCC ONE or similar estimating software preferred.
I-CAR training or certifications are a plus.

Responsibilities

Inspect damaged vehicles and prepare accurate, detailed collision repair estimates.
Work directly with insurance companies, adjusters, customers, technicians, and parts personnel throughout the repair process.
Write estimates and supplements using industry-standard estimating software.
Document vehicle damage thoroughly with photos, repair procedures, notes, and supporting documentation.
Review insurance estimates and negotiate supplements when additional damage or required repair procedures are identified.
Maintain regular communication with customers regarding repair status, insurance approvals, and estimated completion dates.
Coordinate with technicians and production staff to ensure estimates accurately reflect required repairs.
Research OEM repair procedures and ensure estimates include necessary operations for safe and proper repairs.
Monitor assigned repair orders from initial estimate through delivery.
Maintain complete and accurate documentation for insurance claims and repair files.
Help ensure repairs meet manufacturer, insurance, and collision center quality standards.
Deliver a professional, efficient, and customer-focused experience.