Insurance Customer Service Intern

Acuity Insurance•Sheboygan, WI

8d•Remote

About The Position

Acuity is seeking an Insurance Customer Service Intern to supplement Service Claims. The intern will work from 5:00 p.m. to 10:00 p.m. CST, Monday through Friday, with optional weekends and holidays for additional hours. In this role, the intern will answer incoming after-hours Acuity telephone calls, enter new losses, follow established escalation criteria, and page handlers when appropriate. The position also provides backup support for various units, including Billing, Imaging, Policy Assembly, the Mail Room, and the Switchboard, ensuring timely and accurate service across multiple operational areas. This is a 100% remote position. The intern will be required to establish a quiet, private workspace free from interruptions and provide their own internet connection. Acuity does not sponsor applicants for U.S. work authorization. This job is classified as nonexempt.

Requirements

Prior customer service experience required.
General PC knowledge.
Ability to type alphanumeric data entry at a required keystrokes per hour rate with minimal errors.
Ability to work 100% remotely.
Required to establish a workspace that is quiet, private, and free from interruptions.
Must provide an internet connection, at own cost, that provides the necessary capacity and speed to conduct business.

Nice To Haves

High school diploma and one year post high school experience preferred.
Flexibility and adaptability to do multiple tasks in each day.
Interpersonal skills to ensure appropriate coverage and interact with internal and external customers.
Ability to empathetically lead the conversation, gather the necessary information and follow the screen flow.
Ability to learn quickly and utilize active listening to retain important conversation details.

Responsibilities

Answers incoming calls and handles them appropriately, including entering new losses, processing policy payments, and routing switchboard calls.
Inputs Automobile, Property, and General Liability losses received via mail, email, phone, or fax into the Claims System.
Indexes claims and commercial lines documents.
Assists with tasks in the Billing, Imaging, Policy Assembly, Mail Room, and Switchboard units, and special projects as assigned.
Provides regular and predictable attendance.
Performs other duties as assigned.