Insurance Customer Service Commission Associate

Integrity•Clearwater, FL

25d•Onsite

About The Position

Insurance Administrative Solutions, L.L.C. (“IAS”), an Integrity company headquartered in Clearwater, Florida, is a third-party administrator providing business process outsourcing for insurance carriers. Formed in 2002, IAS administers policies for insureds residing all across the United States. This role involves agent customer service, assisting agents with eApp issues and other questions, processing daily, weekly, and monthly commissions to agents, and maintaining agent records.

Requirements

High school diploma or GED equivalent
Up to 2 years of proven customer support experience
Familiarity with Microsoft Office products
Strong phone contact handling skills and active listening
Ability to adapt and respond to different types of people and tasks
Excellent communication and documentation skills
Ability to multi-task, prioritize, and manage time effectively and efficiently
Reliable transportation and the ability to be punctual and dependable

Nice To Haves

Broker/Agent environment experience preferred
Insurance background preferred

Responsibilities

Assist agents with eApp process.
Assist agents on the Agent Web Portal.
Answer phone calls/email inquiries from agents and home offices.
Process daily, weekly and monthly commissions.
Input new agents, make changes to existing agents on admin system.
Review daily Agent Load Error lists.
Troubleshoot, research and solve any commission related issues/questions.
Coordinate with New Business, Carriers, and Marketing Organizations to resolve License and Appointment issues.
Research Returned Agent Payments and update demographic information as needed.