Customer Service Representative - Insurance

AAA•Houston, TX

3d•$23 - $25•Remote

About The Position

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you! The company is the largest club within the national AAA federation, with nearly 17,000 employees in 24 states helping more than 18 million members. The strength of the organization is its employees, bringing together and supporting different cultures, backgrounds, personalities, and strengths to create a team capable of delivering legendary, lifetime service to its members. AAA is an Equal Opportunity Employer and participates in E-Verify. For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. The mission is to provide its growing membership with the legendary service it is famous for, and it welcomes committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give it their loyalty, or its employees whose mission it is to give those members world-class service. The company offers stability, growth, and commitment to an exciting future for both employees and members.

Requirements

Prior customer service experience (recent call center experience preferred)
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within 80 miles of our Houston Branch office 8508 Highway 6 North, Houston, TX 77095
Dedicated, quiet workspace without interruptions.
Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.).
Modem/Router must be in the same room as the computer equipment with an internet speed of at least 50 mbps to 100 mbps for downloads and 10 mbps for uploads.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.

Nice To Haves

Spanish fluency is a plus!

Responsibilities

Answer inbound calls and assist members with questions related to AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues—this is not a scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance your performance
Regular attendance in virtual team meetings and training sessions
Availability during standard business hours and flexibility for possible shift adjustments

Benefits

Starting Pay: $23.00 – $25.00/hour
Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
100% virtual training program lasting approximately 4 months.
Company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Growth & Advancement Opportunities