Insurance Coordinator

Lightwave Dental•Blacksburg, VA

3d•$18 - $20•Onsite

About The Position

At Real Life Dental, our patients are our highest priority. Our dentists and team give our patients full attention, offering a full range of services. We provide quality care in a warm, relaxing environment and use the latest technologies to ensure precise, comfortable treatments. We are committed to our patients’ smile and comfort, and work hard to help them achieve and maintain a healthy smile for life. Real Life Dental Blacksburg is looking for an Insurance Coordinator who thrives in a patient-focused environment and wants to play an active role in helping patients get the care they deserve. This isn't a "sit in the back and process claims" position. We're looking for someone who enjoys being part of the action—working alongside providers, treatment coordinators, front office team members, and our Central Billing Office to create a seamless patient experience from diagnosis to payment. Our Insurance Coordinator is more than a billing specialist. You're a patient advocate, treatment support partner, insurance expert, and problem solver. You'll spend time verifying insurance and preparing patients for their visits, supporting treatment planning conversations, helping patients understand benefits and financial options, ensuring copays and estimates are accurate before appointments, collaborating with doctors and clinical teams to secure the documentation needed for successful claim processing, working closely with our Central Billing Office to resolve claims, appeals, and denials, and being present and engaged with the team—not hidden behind a desk.

Requirements

Minimum of 1-2 years experience and knowledge of dental insurance
Knowledge of English composition, grammar, spelling, and punctuation
Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software- OPEN DENTAL)

Nice To Haves

Experience with Open Dental is a plus

Responsibilities

Verify insurance eligibility and benefits
Prepare schedules in advance to ensure insurance information is accurate
Assist with treatment planning and benefit estimates
Help patients understand coverage, copays, and financial expectations
Support collections of patient portions and copays
Submit claims and attach supporting documentation
Track outstanding insurance claims
Follow up on unpaid claims, denials, and requests for additional information
Assist with insurance appeals and narratives
Coordinate with our Central Billing Office to ensure claims are processed efficiently
Work alongside providers to obtain clean, clear, and complete documentation
Communicate with front office and clinical teams to improve workflows
Help identify opportunities to increase claim acceptance and reduce denials
Serve as the insurance resource for the entire practice
Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
Document basic insurance information in the patient’s file for quick reference
Process and submit insurance claims daily
Monitor and follow-up on outstanding claims
Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day
Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment
Record all financial discussions with patients in their file
Prepare and process patients’ statements each month on a regular billing cycle
Make collection calls
Solidify the financial agreement with the patient, such as payment amount and schedule
Follow through with correspondence regarding collection when unable to contact the patient on the telephone
Prepare and send uncollected accounts to collections with managers approval and follow through as needed
Monitor patients whom collection agencies have contacted
Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable
Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment
Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
Handle all inquiries concerning insurance daily
Willing to help in other areas as needed