Insurance Coordinator

Specialty1 Partners•White Plains, NY

25d

About The Position

Westchester Implant and Oral Surgery Group is seeking an Insurance Coordinator to support insurance operations in a busy specialty dental practice. The role helps patients maximize their insurance benefits while providing a positive patient experience. Responsibilities include verifying dental coverage, obtaining treatment pre-authorizations, explaining coverage and estimated costs, submitting and following up on claims, and assisting patients with payment options for services not covered by insurance. The coordinator works with front-desk and clinical teams to keep patient information and treatment codes accurate, responds to insurance-related questions, and helps coordinate other office responsibilities as needed. The position calls for a detail-oriented, organized professional with dental insurance or similar experience, strong communication and customer-service skills, and the ability to manage records, multiple tasks, and claim issues in a fast-paced setting. The listed base pay range is $28–$32 USD.

Requirements

Three to five years of experience in similar work.
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Detail-oriented, with the ability to maintain accurate records and documentation.
Proficiency in dental practice management software and Microsoft Office Suite.
Ability to multitask and manage time effectively in a fast-paced environment.
Problem-solving skills to navigate insurance claim discrepancies and denials.
High level of professionalism and a patient-centric attitude.

Nice To Haves

Previous experience as a dental insurance coordinator or in a similar role is preferred.

Responsibilities

Verify patients' dental insurance coverage and benefits.
Communicate with insurance companies to obtain treatment pre-authorizations.
Help patients understand their insurance coverage and estimated costs.
Submit accurate and timely insurance claims electronically and by mail.
Follow up on outstanding insurance claims, appeals, and denials.
Maintain up-to-date knowledge of dental insurance policies and industry changes.
Collaborate with front-desk and clinical teams to ensure accurate patient information and treatment codes.
Address insurance-related inquiries and concerns with excellent customer service.
Educate patients on payment options for services not covered by insurance.
Help facilitate or coordinate other office responsibilities as needed.