Insurance Coordinator
About The Position
Westchester Implant and Oral Surgery Group is seeking an Insurance Coordinator to support its busy specialty dental practice. The coordinator helps patients receive the maximum benefits from their insurance coverage while providing an exceptional patient experience. The role manages dental insurance verification, pre-authorizations, claims, billing-related processes, and patient questions about coverage and estimated costs. The coordinator also helps facilitate other office responsibilities as needed and collaborates with front desk and clinical teams to support accurate patient information and treatment codes.
Requirements
- 3–5 years of experience in similar work.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Detail-oriented, with the ability to maintain accurate records and documentation.
- Proficiency in dental practice management software and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving skills to navigate insurance claim discrepancies and denials.
- High level of professionalism and a patient-centric attitude.
Nice To Haves
- Previous experience as a dental insurance coordinator or in a similar role.
Responsibilities
- Verify patients' dental insurance coverage and benefits.
- Communicate with insurance companies to obtain pre-authorizations for treatments.
- Help patients understand their insurance coverage and estimated costs.
- Submit accurate and timely insurance claims electronically and by mail.
- Follow up on outstanding insurance claims, appeals, and denials.
- Maintain current knowledge of dental insurance policies and industry changes.
- Collaborate with front desk and clinical teams to ensure accurate patient information and treatment codes.
- Address insurance-related inquiries and concerns with excellent customer service.
- Educate patients about payment options for uncovered services.
- Help facilitate or coordinate other office responsibilities as needed.
Benefits
- BCBS medical and dental insurance options
- VSP vision coverage
- Complimentary life insurance policy (employee only)
- Short-term and long-term disability
- Pet insurance coverage
- 401(k) plan with match options
- HSA/FSA account access
- Identity theft protection
- Legal services package
- Hospital, accident, and critical care coverage
- Paid time off
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
