Insurance Complaint Analyst 3

State of Ohio • Columbus, OH

13d • Onsite

About The Position

The Ohio Department of Insurance is seeking a professional, detail-oriented, and research-oriented Insurance Complaint Analyst 3 to help Ohio consumers understand their insurance benefits and resolve complex insurance issues. The role involves reviewing complaints across all lines of insurance, analyzing the facts in light of policy terms and applicable regulations, and communicating findings to consumers professionally. The position is permanent, full-time, and based at 50 West Town Street, Suite 300, Columbus, Ohio.

Requirements

• 60 months of experience in the insurance field working with insureds or insurance contracts pertinent to the assigned line of business, plus 6 months of experience or training in operating a personal computer and two mathematics courses; or
• Six courses in insurance and two mathematics courses, plus 42 months of experience in the insurance field working with insureds or insurance contracts pertinent to the assigned line of business and 6 months of experience or training in operating a personal computer; or
• Completion of an undergraduate core program in insurance or business and two mathematics courses, plus 36 months of experience in the insurance field working with insureds or insurance contracts pertinent to the assigned line of business and 6 months of experience or training in operating a personal computer; or
• 12 months of experience as an Insurance Complaint Analyst 2; or
• Equivalent qualifications to the minimum class qualifications for employment.
• Excellent communication, problem-solving, and organizational skills; a high level of emotional intelligence; and adaptability.

Responsibilities

• Review and analyze complaints related to all lines of insurance, establish facts, and draw valid conclusions.
• Research and analyze facts according to policy terms and applicable regulations, providing written and verbal responses.
• Identify possible violations of insurance laws.
• Make appropriate referrals to other divisions.
• Maintain records of investigations.
• Communicate complaint analysis and findings verbally and in writing in a professional manner.
• Assist consumers by telephone with insurance-related questions and provide appropriate responses.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period
• Paid time off, including vacation, personal leave, sick leave, and 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS
• Optional deferred compensation through Ohio Deferred Compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed