Insurance Complaint Analyst 3

State of Ohio • Columbus, OH

12d • $31 • Onsite

About The Position

The Ohio Department of Insurance is seeking a professional, detail-oriented, research-focused candidate for an Insurance Complaint Analyst 3 role in its Consumer Services Division. The position assists Ohio consumers in understanding insurance benefits and resolving complex insurance issues. The agency’s mission is to protect consumers through education and fair, vigilant regulation while promoting a stable and competitive insurance environment.

The role reviews and analyzes complaints across all lines of insurance, evaluates facts against policy terms and applicable regulations, identifies potential violations, and communicates investigation findings to consumers and others. The position is permanent, full-time, based at 50 West Town Street, Suite 300, Columbus, Ohio, with a Monday–Friday, 8 a.m.–5 p.m. schedule. The stated compensation is 31.47; the posting does not specify a pay period or currency unit.

The State of Ohio describes a competitive benefits package for eligible employees. Benefits eligibility depends on several factors, and the agency contact can provide position-specific information. The State is a drug-free workplace and prohibits recreational marijuana/non-medical cannabis use; additional restrictions may apply under State policy HR-39.

Requirements

• 60 months of experience in the insurance field (regulatory or industry), working with insureds or insurance contracts pertinent to the assigned line of business, plus 6 months of experience or training operating a personal computer, and 2 mathematics courses; or 6 insurance courses and 2 mathematics courses, plus 42 months of relevant insurance-field experience and 6 months of experience or training operating a personal computer; or completion of an undergraduate core program in insurance or business and 2 mathematics courses, plus 36 months of relevant insurance-field experience and 6 months of experience or training operating a personal computer; or 12 months of experience as an Insurance Complaint Analyst 2; or an equivalent combination meeting the minimum class qualifications.
• The required line of business must match the line specified in the official position description and job posting.
• The posting describes the ideal candidate as having excellent communication, problem-solving, and organizational skills, a high level of emotional intelligence, and adaptability.

Responsibilities

• Review, analyze, establish facts, and draw valid conclusions regarding complaints related to all lines of insurance.
• Research and analyze facts according to policy terms and applicable regulations, providing written and verbal responses.
• Identify possible violations of insurance laws.
• Make appropriate referrals to other divisions.
• Maintain records of investigations.
• Communicate complaint analysis and findings verbally and in writing in a professional manner.
• Assist consumers by telephone with insurance-related questions and provide appropriate responses.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period
• Paid time off, including vacation, personal, and sick leave, plus 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS
• Optional deferred compensation through Ohio Deferred Compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed