Insurance Commercial Lines Senior Account Manager

Marsh McLennan•Denver, CO

4d•$64,700 - $120,400•Remote

About The Position

Position Summary: Work remotely in the Denver area alongside a team of twenty-three of which six are based in Colorado, one in North Carolina, and 16 based in Oregon for our property and casualty insurance program, which comprises over 2,500 public entities (fire departments, libraries, park & recreation, water treatment, hospitals) across the state of Colorado, administered by McGriff. Specifically, you will be responsible for providing extensive education and support to our members and brokers, helping them understand and navigate our program’s coverages, advantages over competitors, and risk management services. This role consists heavily of in-person meetings with members, brokers, and prospects as well as participating at various local and national conferences related to our industry. We depend on this role to assist current members in our renewal process and prospects in the application process. The ideal candidate will have a strong commercial insurance, consulting, and risk management background. This role operates as a liaison between our organization and our membership, which requires a desire to learn our unique coverage forms and the wide array of risk management software available to members. Position Specifics: We are looking for an individual who is adaptable, ready to listen, collaborative, a team player, and able to absorb feedback into their work. Designations such as CIC, CPCU, ARM, and CRM are desirable. You must be exceedingly detail oriented, possess a passion for client service, and be committed to learning as much as you can about our business and our clients. Position requires ability to travel 50% of your time annually to attend in-person meetings.

Requirements

Bachelor’s Degree or equivalent work experience in the commercial insurance field.
Advanced proficiency in Microsoft Office 365 programs
High level of organization, time management skills, multi-tasking, and understanding and practice of professional standards
Exceptional writing and editing ability, with a strong attention to detail
Ability to travel 20,000 auto miles with 21 overnight stays annually to attend in-person meetings
P&C License (with Accident and Health license a plus)
Experience with creating detailed coverage comparisons and summary of coverage displays
Confidence with public speaking on insurance coverage and services concepts

Nice To Haves

Designations such as CIC, CPCU, ARM, and CRM are desirable.
Industry specific designations such as CPCU, CIC, CRM, ARM are a plus
Familiarity with public entity operations a plus
Sales experience a plus

Responsibilities

Broker and Vendor Relations
Participate in regional seminars, workshops, and conferences
Timely communication with association, membership, and other Pool administrators
Provide management reports and analysis to association, members, and other Pool administrators
Participate in annual educational strategic planning seminar
Work with brokers to explain Pool philosophy, coverage, programs, and services
Member Services
Review and explain coverage concepts and risk management programs to district Board members, managers, and staff
Assist members with online renewal values and exposures
Communicate our long-term risk partnership solutions
Work with team to deliver timely automated stewardship reports to 200 of our members annually
Visit 40 members annually to understand their operations, review their exposures, and recommend how our risk management services can help lower their “total cost of risk”
Work with and identify members who are receiving quotes from competitors to better understand the value of differentiators such as coverage and value-added loss control services
Meet with 12 prospective members annually to show the coverage and loss control benefits of an Alternate Risk Financing Pool and educate them on reasons to join
Risk Management
Discuss loss prevention needs with members and coordinate services with safety consultant teammates
Facilitate Enterprise Risk Management (ERM) implementation
Facilitate ERM discussions with members
Review risk evaluations with members
Help members understand and utilize available risk management programs and services
Coverage
Assist Claims Advocacy Manager and P&L Operations Director evaluate coverage-related questions on TPA claim question when solicited
Be a coverage advocate for brokers and members as appropriate
Work with team members to update various coverage documents to ensure the Pool’s terms, conditions and exclusions are maintained to meet competitors’ coverage offerings
Marketing and Member Communications
Develop membership communication strategies to build member loyalty
Assist in compilation of newsletter articles to help facilitate the Pool’s mission
Identify members that champion our program and assist in promoting their story to membership
Identify criteria for improving membership cross-selling and purchase of increased limits as appropriate
Attend members’ association conferences to demonstrate support for each entity type the Pool represents
Prepare and present detailed coverage comparisons for prospect proposals
Contribute appropriate content information to company websites
Periodically review marketing materials for proper content, ease of navigation, look, and feel