Insurance Client Service Specialist
About The Position
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Specialist at McGriff, a division of Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH). A day in the life. As our Client Service Specialist (or other service role, DOE) on the Energy Commercial Lines team, you'll be primarily responsible for internal and external customer interaction that is heavily focused on customer service of mid to large sized accounts. You will work with Account Management Team, while adhering to standards, processes and procedures. Day to day duties will include: New and Renewal Business – Assist Account Managers with creating Pre-renewal presentations, preparing submissions, receiving/preparing quotes, updating marketing results and coverage comparisons. Additional assistance during bind process, including collecting subjectivities. General Account Management – Binder and Policy tracking, review and delivery, process endorsements, audits, including billing, assist with client requests and helps maintain client files in appropriate systems.
Requirements
- Associate's degree or equivalent education and related training
- 1-3 or more years of relevant Commercial insurance industry experience
- Appropriate insurance license required
- Strong client relations skills to build and maintain positive business relationships with clients, internal teams and market contacts
- Excellent communication skills and service oriented, willingness to work with teammate to resolve client and company issues
- Demonstrate proficiency in basic computer applications, such as Microsoft Office Suite
Nice To Haves
- Advanced degree
- Certification or designation
- Experience working on multi-layered accounts, London and Bermuda markets, energy industry
Responsibilities
- Assist Account Managers with creating Pre-renewal presentations
- Prepare submissions
- Receive/prepare quotes
- Update marketing results and coverage comparisons
- Provide assistance during bind process, including collecting subjectivities
- Binder and Policy tracking, review and delivery
- Process endorsements and audits, including billing
- Assist with client requests
- Maintain client files in appropriate systems
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid Work
- Charitable contribution match programs
- Stock purchase opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
