Insurance Carrier Support & Research Specialist

Hub International Insurance • Riverside, CA

19d • $25 - $31

About The Position

The Insurance Carrier Support & Research Specialist works with insurance carriers, brokers, and internal accounting teams to research inquiries, manage documentation-related requests, and support accounting operations through effective communication and follow-through. The role involves investigating issues, connecting information, building professional relationships, and contributing to a collaborative team environment.

The Carrier Management Team acts as a bridge between insurance carriers and internal insurance accounting teams, helping ensure information is accurate, complete, and routed appropriately. The position provides exposure to multiple insurance accounting functions and opportunities to develop expertise in carrier support, research, and problem-solving.

Requirements

• At least 2 years of experience in a service- or support-focused environment where follow-through and responsiveness are important.
• Strong research and problem-solving skills, including the ability to take ownership of work through resolution.
• Excellent written and verbal communication skills, including confidence interacting by phone and email.
• Strong organizational skills and the ability to manage competing priorities and meet service-level expectations.
• A collaborative, team-oriented mindset and genuine interest in shared success.

Nice To Haves

• A professional certificate in business or a related field, or a degree, is preferred.

Responsibilities

• Research and manage carrier assistance requests, documentation inquiries, and escalations, ensuring timely and accurate outcomes.
• Investigate missing, incomplete, or unclear commission documentation and coordinate resolution with appropriate business partners.
• Work with insurance carriers and brokers to gather, validate, and communicate information needed to support accounting processes.
• Act as a liaison between insurance carriers and internal insurance accounting teams to help route information accurately and efficiently.
• Identify trends, recurring issues, and process improvement opportunities, and share recommendations to support operational efficiency.
• Collaborate with team members on complex assignments and contribute to a supportive, knowledge-sharing team environment.
• Support special projects and departmental initiatives that contribute to team and organizational goals.

Benefits

• Health, dental, vision, life, and disability insurance.
• Flexible spending account (FSA) and health savings account (HSA).
• 401(k) accounts and retirement savings matching.
• Paid time off, including vacation, sick, and personal days.
• Paid parental leave.
• Wellbeing program.
• Structured training, licensing support, and ongoing development opportunities.
• Eligible bonuses, equity, and commissions for some positions.
• Company-paid life and disability plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed