Insurance Call Center Representative
About The Position
DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Organizations worldwide trust DXC to deliver services across the Enterprise Technology Stack to drive performance and innovation. At DXC, we leverage technology to deliver essential IT services that enable operational efficiency and business transformation. Our capabilities span business process outsourcing, insurance, analytics, applications, security, cloud, and modern workplace solutions.
Requirements
- High school diploma or equivalent (G.E.D.).
- 2+ years of experience in customer service, call center, or high-volume client-facing roles.
- Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
- Proven ability to handle challenging conversations and de-escalate concerns.
- Strong attention to detail and organizational skills.
- Ability to multitask and efficiently navigate multiple systems.
- Comfortable working in a fast-paced, metrics-driven environment.
Nice To Haves
- Experience in financial services, insurance, or related industries.
- Familiarity with insurance or financial products (e.g., annuities, retirement accounts, policies).
- Experience with CRM systems or call center technologies.
Responsibilities
- Handle inbound calls, providing timely and accurate responses to inquiries related to insurance and financial products.
- Assist with account servicing, including policy information, transactions, updates, and general inquiries.
- Research and resolve issues, ensuring effective follow-up and high-quality service.
- Accurately document customer interactions, transactions, and outcomes in internal systems.
- Process requests such as account updates, documentation, and transaction-related activities in compliance with company policies.
- Navigate multiple systems efficiently to deliver complete and accurate responses.
- Meet or exceed service level agreements (SLAs), quality standards, and performance metrics.
- Escalate complex or sensitive issues to appropriate teams when necessary.
- Support operational initiatives and identify opportunities for process improvement.
Benefits
- We participate in E-Verify.
- Federal Minimum Wage Poster
- Federal Polygraph Protection Act Poster
- State or locality specific applicant posters
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
