Insurance Business Operations Specialist

Swiss Re • Toronto, ON

8d • CA$75,000 - CA$110,000 • Hybrid

About The Position

As an Operations Analyst within the L&H Executive Office, you will be a key enabler of operational excellence across the Americas Market Units of L&H Re, P&C Re and the In-Force Optimization team. Working closely with the Department Operations Officers (DOOs), you will contribute to a wide range of strategic and operational priorities — from performance reporting and governance to executive communications, event management, to audit coordination and operational risk management. This is a dynamic, high-visibility role in a fast-paced, collaborative environment where your work will help provide information and coordination to support leadership decision-making and business outcomes.

Requirements

• Bachelor's degree in a relevant field or equivalent professional experience.
• Strong analytical and financial acumen — ability to work with diverse data sources, draw meaningful insights, and translate findings into clear, actionable recommendations.
• Proficiency in Microsoft 365 applications — including Teams, Excel, PowerPoint, SharePoint, and Copilot, with demonstrated ability to produce polished, executive-ready materials.
• Project management and planning skills — proven ability to coordinate and support the execution of a portfolio of activities across multi-functional and global teams.
• Stakeholder management and communication skills — ability to build effective working relationships across teams, functions, and levels of the organization, handling sensitive and critical information with discretion.
• Comfort with AI and digital productivity tools — experience using technology to analyze information, automate routine tasks, and continuously improve ways of working.

Nice To Haves

• Experience working in the re/insurance industry with a solid understanding of the Life & Health business.
• Familiarity with reporting, visualization, automation, and productivity tools such as Power BI, Power Automate, SQL, Access, or Stargate.
• Knowledge of Swiss Re information and reporting systems.
• Experience supporting governance, compliance, or audit-related activities in a corporate environment.

Responsibilities

• Support operational, governance, planning, and business management activities across the Canada and US Market Units and the In-Force Optimization team, working with stakeholders across L&H and the Canadian Composite Market in North America.
• Prepare and maintain standard reports, ensuring timely availability of key performance indicators to support leadership steering and performance monitoring.
• Develop high-quality presentation materials for management meetings, committee updates, town halls, internal and external events, team offsites, and communication packages.
• Provide qualitative and quantitative analysis on key operational topics, including cost management and follow-up on operational risk mitigation actions.
• Support change management and performance management initiatives, including executive presentation preparation and implementation of strategic priorities.
• Leverage AI and digital productivity tools to analyze information, create content, automate routine activities, and continuously improve ways of working.
• Collate and synthesize internal and external data, translating findings into actionable recommendations that support business decisions.
• Assist with governance-related activities, including compliance topics, records management, control evidence collection, action tracking, and follow-up on key business commitments.
• Contribute to employee engagement programs and event management, helping foster a connected and motivated team culture.
• Take on ad hoc tasks and evolving responsibilities as business needs arise, demonstrating agility and a solutions-oriented mindset.

Benefits

• The base salary hiring range for this new position is CAD $75,000-$110,000.
• At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level