Insurance Associate

Primary Residential Mortgage•Colorado City, AZ

4h•Onsite

About The Position

Insurance Associates support the management and oversight of insurance processes within Servicing to ensure compliance with investor, regulatory, and company requirements. Responsibilities include coordinating with the third-party insurance vendor, monitoring insurance coverage and loss claims activity, resolving exceptions and escalations, performing daily financial transactions, and maintaining accurate servicing records.

Requirements

Strong organizational skills and attention to detail
Strong written and verbal communication skills
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
Ability to manage multiple priorities and meet deadlines
Strong problem-solving and analytical skills
Ability to work independently and collaboratively within a team environment
Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.
To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location).
Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies.

Nice To Haves

Background in mortgage servicing, insurance processing, or escrow management
Understanding of insurance tracking, loss claims, and LPI processes
Experience working with third-party vendor coordination and oversight

Responsibilities

Perform daily insurance servicing functions within the MSP system, including monitoring coverage, updating insurance information, and maintaining accurate loan documentation
Coordinate with the third-party insurance vendor to address discrepancies, monitor coverage, and ensure vendor performance and service standards are met
Research and resolve insurance-related exceptions and escalations by coordinating with internal departments, vendors, agents, and carriers
Monitor insurance policies to ensure continuous, accurate, and compliant coverage, including review of mortgagee clauses and policy details
Monitor and manage insurance loss claims, including tracking claim activity, identifying exceptions, and escalating issues as needed
Review and manage policy cancellations and lender-placed insurance (LPI), including processing cancellations and validating refunds
Process and reconcile daily financial transactions, including insurance premium refunds, LPI refunds, and fund transfers
Investigate and resolve discrepancies related to insurance billing, coverage, payments, claims, and vendor processing
Maintain accurate records and documentation of insurance activity within servicing systems to ensure compliance with company policies and investor guidelines
Assist with internal and external audits by gathering documentation, reviewing insurance records, and responding to audit requests