Insurance Associate

Primary Residential Careers • Centennial Park, AZ

2d • Onsite

About The Position

Insurance Associates support the management and oversight of insurance processes within Servicing to ensure compliance with investor, regulatory, and company requirements. Responsibilities include coordinating with the third-party insurance vendor, monitoring insurance coverage and loss claims activity, resolving exceptions and escalations, performing daily financial transactions, and maintaining accurate servicing records.

Requirements

• Strong organizational skills and attention to detail
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
• Ability to manage multiple priorities and meet deadlines
• Strong problem-solving and analytical skills
• Ability to work independently and collaboratively within a team environment
• Must be able to communicate clearly and effectively
• Must be able to utilize a computer
• Must be able to maintain a work schedule
• Must be able to effectively perform in an office setting
• Must comply with and adhere to all applicable mortgage and fair lending laws and regulations as well as PRMI policies.

Nice To Haves

• Background in mortgage servicing, insurance processing, or escrow management
• Understanding of insurance tracking, loss claims, and LPI processes
• Experience working with third-party vendor coordination and oversight

Responsibilities

• Perform daily insurance servicing functions within the MSP system, including monitoring coverage, updating insurance information, and maintaining accurate loan documentation
• Coordinate with the third-party insurance vendor to address discrepancies, monitor coverage, and ensure vendor performance and service standards are met
• Research and resolve insurance-related exceptions and escalations by coordinating with internal departments, vendors, agents, and carriers
• Monitor insurance policies to ensure continuous, accurate, and compliant coverage, including review of mortgagee clauses and policy details
• Monitor and manage insurance loss claims, including tracking claim activity, identifying exceptions, and escalating issues as needed
• Review and manage policy cancellations and lender-placed insurance (LPI), including processing cancellations and validating refunds
• Process and reconcile daily financial transactions, including insurance premium refunds, LPI refunds, and fund transfers
• Investigate and resolve discrepancies related to insurance billing, coverage, payments, claims, and vendor processing
• Maintain accurate records and documentation of insurance activity within servicing systems to ensure compliance with company policies and investor guidelines
• Assist with internal and external audits by gathering documentation, reviewing insurance records, and responding to audit requests

Benefits

• Respectful workplace where diversity is critical to innovation and growth
• Customer care while actively listening to customers in an effort to understand their views and needs
• Ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed