Insurance AR Specialist I

Beacon Oral Specialists•Dallas, TX

3d•Onsite

About The Position

The Insurance AR Specialist I assists the accounting department with receiving, processing, and collecting payments for goods sold or services rendered. The role reviews account information, corrects discrepancies, and ensures accounts are properly billed and payments collected. Success requires thorough research, strong communication and record-keeping skills, attention to detail, organization, self-motivation, and strong math and computer skills. This position is based on-site at 12770 Merit Dr., Suite 800, Dallas, TX 75251. The schedule is Monday to Friday, with an eight-hour shift. The position requires sitting behind a desk at least 80% of the time, as well as driving, flying, sitting, and standing for extended periods. Other or different tasks may be assigned by management.

Requirements

High school diploma or equivalent.
At least three years of experience in a similar role.
Understanding of dental and medical insurance.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Excellent communication, research, problem-solving, and time-management skills.
High level of accuracy, efficiency, and accountability.
Attention to detail.

Nice To Haves

Bachelor’s degree in accounting, finance, or a related field, or equivalent experience within the field.

Responsibilities

Identify problem accounts with payors, investigate and correct errors, follow up on missing account information, and resolve past-due accounts.
Research inquiries about past-due balances and insurance guidelines.
Resolve delinquent accounts, prepare payment plans, monitor guarantors’ adherence to plans, and direct accounts to the inside collection department when necessary.
Prepare reports to identify and resolve accounts receivable issues.
Post data, verify and perform mathematical computations, and maintain files.
Compose and type routine correspondence, memos, letters, and appeals.
Work with practices within the organization to obtain necessary or requested documentation for patients, insurance carriers, or other areas.
Identify patient accounts for collection action when delinquent or when the patient or guarantor cannot be contacted.
Process the Account Receivable Report.
Contact payors or insurance companies when responses to statements or claims are delayed.
Process incoming and outgoing mail as needed.
Verify patient and guarantor demographics when confirming accounts for the refunds team.
Enter contact notes for all account communications, including phone, email, letter, Spark, Teams, and other communication methods involving patients, guarantors, insurance carriers, practices, and surgeons.
Provide the utmost level of customer service to the practice.
Perform tasks for other accounts receivable representatives while they are on vacation.
Support other team personnel during periods of high activity.