Insurance AR Specialist I

Beacon Oral Specialists•Dallas, TX

3d•Onsite

About The Position

The Insurance AR Specialist I supports the accounting department by reviewing accounts receivable information, correcting discrepancies, ensuring accounts are billed properly, and collecting payments for goods sold or services rendered. The role requires researching account and insurance issues, resolving past-due balances, maintaining accurate records, and providing customer service to practices, patients, guarantors, and insurance carriers. This is a full-time, on-site position at 12770 Merit Dr., Suite 800, Dallas, TX 75251. The schedule is Monday to Friday, with 8-hour shifts. The employee must be able to sit behind a desk at least 80% of the time; physical requirements also include driving, flying, sitting, and standing for extended periods. Other tasks may be assigned by management.

Requirements

High school diploma or equivalent required.
At least three years of experience in a similar role.
Understanding of dental and medical insurance.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Excellent communication, research, problem-solving, and time-management skills.
High level of accuracy, efficiency, and accountability.
Attention to detail.

Nice To Haves

Bachelor’s degree in accounting, finance, or a related field, or equivalent experience within the field.

Responsibilities

Identify problem accounts with payors, investigate and correct errors, follow up on missing account information, and resolve past-due accounts.
Research inquiries regarding past-due balances and insurance guidelines.
Resolve delinquent accounts, prepare payment plans, monitor guarantor adherence to plans, and direct accounts to the inside collection department when necessary.
Prepare reports to identify and resolve accounts receivable issues.
Post data, verify and perform mathematical computations, and maintain files.
Compose and type routine correspondence, memos, letters, and appeals.
Work with practices within the organization to obtain necessary or requested documentation for patients, insurance carriers, or other areas.
Identify patient accounts for collection action when delinquent or when the patient or guarantor cannot be contacted.
Process the Account Receivable Report.
Contact payors or insurance companies when responses to statements or claims are delayed.
May process incoming and outgoing mail.
Verify patient and guarantor demographics when confirming an account for the refunds team.
Enter contact notes documenting communications about accounts, including phone, email, letter, Spark, Teams, and other methods among patients, guarantors, insurance carriers, practices, and surgeons.
Provide the utmost level of customer service to the practice.
Perform tasks for other accounts receivable representatives while they are on vacation.
Support other team personnel during periods of high activity.