Insurance and Billing Support Specialist

Affinity Health Center•Rock Hill, SC

1d•Hybrid

About The Position

We are seeking a mission-minded Insurance and Billing Support Specialist with 2+ years of healthcare experience. This full time position’s goal is to maximize medical billing revenue for the practice through effective insurance verification, sliding fee scale registration, and authorization management. As a key member of our Revenue Cycle Team, your work bridges the gap between clinical care and financial health. You will partner across the organization to ensure accurate registration, insurance compliance, and billing excellence—sustaining the processes that allow us to provide access to high-quality, comprehensive care. By mastering these functions, you directly support our mission to serve the healthcare needs of our community with compassion, dignity, and respect.

Requirements

High school diploma or equivalent required
2 years + medical office experience required
Strong communication skills
Excellent organization, attention to detail, and judgment
Ability to manage multiple priorities with professionalism
Comfort handling confidential information
Experience using EHR, preferably eClinicalWorks

Nice To Haves

2 years + medical authorization experience preferred
Experience in FQHC preferred

Responsibilities

Verify patient insurance eligibility and benefits prior to appointments.
Identify patients who qualify for sliding fee scale programs and guide them through documentation requirements.
Ensure accurate registration and compliance with financial assistance guidelines.
Submit and manage authorization requests for medical, dental, and behavioral health.
Collaborate with patients, providers, and insurers to secure timely service approvals.
Communicate cost estimates to patients and establish payment plans for outstanding balances.
Reschedule appointments with professionalism and compassion when insurance or provider availability requires it.
Manage outstanding aged claims and work with the Revenue Cycle Manager to correct and refile denials.
Review credit balances, remittance advice for errors, and process daily cash postings.
Prepare and track Good Faith Estimates and update patient data in the EHR.
Partner with the Revenue Cycle Manager to implement, test, and review new billing programs and departmental projects.