Billing Support Specialist

ApartmentIQ • Madison, WI

2d • Remote

About The Position

As the Billing Support Specialist, you will play a crucial role in managing the financial health of the company. You will be responsible for overseeing the billing process, ensuring accurate and timely invoicing, collaborating with internal teams to resolve any discrepancies, as well as working directly with customers to ensure billing accuracy. This position requires a strong understanding of accounting principles, excellent communication skills, and a proactive approach to problem-solving.
You'll be part of a small but mighty team where collaboration is essential. While you'll have core responsibilities, a significant part of this role involves being a cross-functional player, ready to jump in and support teammates on various tasks across financial operations.

Requirements

• Proven experience in billing or a similar finance role
• Strong understanding of accounting principles and billing processes
• Excellent communication and interpersonal skills
• Detail-oriented with strong analytical and problem-solving abilities
• Proficient in accounting software (e.g., QuickBooks) and Microsoft Office Suite
• Ability to work autonomously and prioritize workload
• Work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change

Nice To Haves

• Bachelor’s degree in Accounting, Finance, or a related field preferred
• Experience working in Multifamily or Proptech space preferred

Responsibilities

• Invoice Generation: Process high-volume daily/monthly invoices, ensuring charges align with customer contracts and service agreements.
• Account Maintenance: Manage customer master files, ensuring accuracy for billing addresses, tax-exempt certificates, and payment terms.
• Customer Inquiry Management: Respond promptly to a high volume of customer billing inquiries, providing clear explanations of charges, invoices, and payment processes.
• Cross-functional Collaboration: Maintain proactive communication with external clients and internal teams to bridge payment gaps and clarify instructions for new accounts.
• Relationship Building: Act as a professional point of contact to develop and maintain long-term trust with our customer base.
• Departmental Support: Work closely with Sales and Customer Success teams to ensure billing instructions are seamless from the moment a deal is closed.
• Dispute Resolution: Investigate billing errors or inquiries; issue credit memos or adjustments under the supervision of the Billing Manager.
• Month-End Compliance: Assist in closing activities by ensuring all billable revenue for the period is accurately captured and reported.

Benefits

• Remote-First: We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.
• Competitive Compensation: We believe in hiring the best and paying accordingly. You’ll receive a competitive salary that reflects your impact and expertise.
• Paid Time Off: Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.
• Your Health Matters: Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.
• Peace of Mind (On Us): We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
• Protection for Your Whole Crew: Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.
• Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level