Administrative & Billing Support Specialist

PRIORITY WASTE RESOURCES LLC • Charter Township of Clinton, MI

3d • Onsite

About The Position

The Administrative & Billing Support is responsible for supporting billing operations and administrative functions to ensure the accurate and timely processing of invoices, account maintenance, and customer requests.

Requirements

• High School Diploma
• Minimum of 1–3 years of experience in billing, accounts receivable, or administrative support
• Proficiency in Microsoft Office Suite, with strong emphasis on Excel
• Strong attention to detail and accuracy
• Effective organizational, time management, and communication skills

Responsibilities

• Prepare, review, and process invoices in accordance with contractual terms and established billing procedures
• Ensure accuracy of billing by applying appropriate rates, service levels, discounts, credits, fuel surcharges, and annual increases
• Process billing adjustments, including service charge additions/removals, credits, rebills, and balance corrections
• Create and maintain customer accounts within AMCS, including the setup of new customers enrolled under municipal contracts
• Review and process customer discount requests by verifying submitted documentation (e.g., mailed identification) and confirming eligibility in accordance with program requirements
• Update and maintain accurate customer account information, including billing addresses and contact details
• Adjust account configurations as needed, including credit limits, payment terms, payment methods, and customer classifications
• Process account status changes, including suspensions, reinstatements, and closures
• Administer seasonal service changes, including snowbird suspensions and reactivations
• Review returned mail and update account records to maintain accurate customer information
• Monitor and respond to billing-related inquiries through designated email channels in a timely and professional manner
• Manage shared departmental inboxes, including those assigned to specific municipalities (e.g., Chesterfield and Bloomfield Township)
• Coordinate the printing and mailing of invoices for remote team members
• Provide in-person support to customers regarding payments and billing inquiries
• Perform other duties as assigned.
• Responsibilities listed in this document are not intended to be all-inclusive and may be modified or expanded based on business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees