Insurance Agent Trainee

TTEC•Charlotte, NC

About The Position

Your potential has a place here with TTEC’s award-winning employment experience. Are you ready to move beyond part-time work in retail, fast food, or customer service? TTEC’s award-winning pre-employment experience in Charlotte, NC, offers a pathway to a full-time, professional career as a Licensed Property and Casualty Insurance Agent. #experienceTTEC Before joining, this 7-week program (4 weeks of self study), candidates will complete assessments and other pre-qualifiers to ensure eligibility for this career upgrade. TTEC pays for your program, training, and licensing fees, so you can focus on building your future. At the end of the course and passing the state-required licensing exam, you’ll be prepared for a stable, high-demand industry with real growth opportunities. We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Requirements

Aptitude, self-discipline, and tenacity to learn and pass the state licensing exam
At least 6 months of customer service or sales experience
Integrity to follow guidelines on maintaining client privacy
Strong customer service orientation
High school diploma or equivalent
Strong computer navigation skills and experience
Willingness to complete assessments and pre-qualifiers for program eligibility

Responsibilities

Answer incoming communications from customers
Conduct research to resolve customer issues
Upsell products or services to existing customers as needed

Benefits

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
FREE licensing course and all state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
Once you are licensed, base pay of $21.50 per hour and performance-based bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

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