Insurance Agent - Commercial Lines

Auto-Owners Insurance • Lansing, MI

4d • Hybrid

About The Position

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to assist policyholders with servicing policies and evaluating coverages for cross-selling opportunities. Additionally, this job processes requests from policyholders and answers policyholder questions regarding existing business. The position offers a merit-based work-from-home program based on job responsibilities, with the flexibility to work from home up to 3 days per week after initial in-person training.

Requirements

• Several years of related experience and/or training or Bachelor’s degree is required.
• Must be able to obtain the necessary resident and/or non-resident licenses needed to complete assigned work.
• Ability to work in the U.S. without current or future sponsorship is a requirement.

Nice To Haves

• A minimum of two years of customer service experience is preferred.
• Requirement for experience/training or Bachelor's degree may be waived or changed, at Company discretion, by prior education and/or experience.

Responsibilities

• Communicate and work with policyholders and associates at all levels.
• Begin to establish working relationships with policyholders.
• Accurately answer questions from policyholders, in coordination with other departments and divisions as necessary.
• Collect pertinent information from policyholders and educate them on each type of insurance in order to make recommendations based on their needs.
• Perform frontline underwriting in accordance with Company underwriting guidelines and rules on assigned new business applications, renewals, and endorsements.
• Bind coverage for policyholders in accordance with applicable eligibility rules and guidelines.
• Collect pertinent information from policyholders to timely and accurately open claims.
• Make computer inquiries and entries relating to policyholder accounts.
• Coordinate with lenders and mortgage companies.
• Communicate and explain non-renewal and cancelation decisions to policyholders.
• Study, obtain, and maintain non-resident licenses required by the Company or statute within the timeline established by the Company.
• Work with confidential and/or sensitive information, data, and matters in accordance with Company standards.
• Ensure accurate insurance coverage is provided to customers.
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Benefits

• Friendly work environment
• Structured training program
• Employee mentoring
• Excellent compensation/benefits package
• Competitive base salary
• Matched 401(k)
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level