Insulation Project Coordinator

PERMA PIPE INC•Camrose, AB

7d•Onsite

About The Position

Perma-Pipe in Camrose, Alberta Canada is hiring a Project Coordinator - Insulation. We’re looking for a detail-oriented and customer-focused Project Coordinator – Insulation to support our district heating and cooling business. In this role, you will manage all post-purchase order (PO) activities for assigned insulation projects, ensuring customer requirements are accurately documented, communicated, and executed across internal teams. As the primary point of contact for assigned insulation orders, you will work closely with Sales, Planning, Production, Logistics, and Finance to drive seamless project execution from order setup through final delivery. This position is ideal for a highly organized professional who thrives in a fast-paced manufacturing environment and enjoys coordinating multiple projects while delivering an exceptional customer experience. The role is situated in Camrose, Alberta Canada and is not a remote or hybrid position. Perma-Pipe International Holdings, Inc is a dynamic, global supplier of pipe coating solutions and factory pre-insulated piping systems serving the oil & gas, district heating and cooling, and industrial markets. With a strong focus on quality, safety, and innovation.

Requirements

2–4+ years of experience in project coordination, order management, customer service, or operations within a manufacturing or industrial environment.
Experience working with ERP/MRP systems and order management processes.
Proven ability to manage multiple projects, priorities, and deadlines simultaneously.
Strong communication and customer relationship management skills.
Excellent organizational and time-management abilities.
High attention to detail and accuracy.
Strong problem-solving and critical-thinking skills.
Ability to work independently and collaboratively within a cross-functional team.
Customer-centric mindset with a commitment to delivering exceptional service.
Proficiency in Microsoft Office Suite and reporting tools.

Nice To Haves

Associate or Bachelor's degree preferred, or equivalent industry experience.
Experience with insulation products, piping systems, or district heating and cooling projects is a plus.

Responsibilities

Manage all post-PO activities for insulation orders from project setup through final delivery.
Review customer specifications, insulation requirements, and project documentation to ensure accuracy and alignment with production capabilities.
Serve as the primary point of contact for customers and Sales regarding project status, schedules, and order-related inquiries.
Communicate project timelines, production updates, delivery schedules, and any changes or constraints affecting project execution.
Support Sales by providing project-specific information, documentation, and customer communications.
Partner with Planning & Scheduling to establish accurate project timelines and production sequencing.
Collaborate with Production to ensure insulation specifications and customer requirements are clearly understood and executed.
Coordinate with Logistics to schedule deliveries, prepare shipping documentation, and support on-time fulfillment.
Facilitate communication across departments to resolve issues and maintain efficient project flow.
Maintain accurate project records, including purchase order changes, customer correspondence, approvals, schedules, and specifications.
Ensure insulation-related requirements such as lengths, jacketing materials, labeling, and handling instructions are properly communicated and executed.
Enter and maintain project information within ERP/MRP systems and other internal platforms.
Monitor project progress and proactively identify, communicate, and escalate potential delays or issues.
Provide Finance and Accounting with timely and accurate project information to support invoicing.
Verify quantities, shipment details, and documentation align with billing requirements.
Investigate and resolve discrepancies involving purchase orders, production data, shipment records, and invoicing information.
Identify risks, constraints, and opportunities for process improvement throughout the project lifecycle.
Support the development of standardized processes and best practices for insulation order coordination.
Participate in initiatives focused on improving customer satisfaction, order accuracy, operational efficiency, and communication.
Perform other duties as assigned.