Instrument Technician - Seasonal Workforce

John H. Carter Company, Inc.•Metairie, LA

27d

About The Position

The Instrument Technician performs on-site demand and contract field services for customers’ installed instrumentation, including diagnostics, troubleshooting, calibration, start-up, and commissioning. The technician recommends repair, replacement, and upgrade approaches; provides informal and on-the-job customer training; and communicates customer needs and opportunities to the organization. The role partners with sales to improve customer satisfaction and grow service through available programs, reports performance measures, and completes required reports, certificates, and other documentation on time. The technician follows safety and quality rules, performs other assigned duties, and maintains regular, predictable attendance. Duties may change at management’s discretion based on business needs, customer demands, or other relevant circumstances. The position has three levels, with progression based on knowledge, skills, and abilities. Employees are evaluated for growth and major competencies. Travel throughout the ControlWorx Territory is required as needed. The role has no supervisory responsibilities.

Requirements

Associate’s degree and three years of relevant experience, or a high school diploma and five years of relevant experience as an Instrument Technician or in a similar role.
Strong knowledge of instrumentation and control systems, including PLCs, DCS, and SCADA systems.
Proficiency in reading and interpreting technical drawings and schematics.
Excellent troubleshooting and problem-solving skills.
Ability to work independently and as part of a team.
Strong attention to detail and commitment to safety.
Ability to work as a self-directed field/shop worker.
TWIC, OSHA Safety, and Security Passport.
Valid state-issued driver’s license.
Customer focus and customer-service skills.
Integrity, good ethics and values, and professional appearance and conduct.
Strong mechanical aptitude.
Ability to read, write, and communicate verbally in a professional and organized manner.
Moderate computer skills.
Self-starter and self-directed approach.

Nice To Haves

Experience bending and running tubing.

Responsibilities

Perform on-site demand and contract field services for customers’ installed instrumentation, including diagnostics, troubleshooting, calibration, start-up, and commissioning.
Recommend approaches for repairs, replacements, and upgrades.
Provide informal and on-the-job customer training.
Communicate customer needs and opportunities to the organization and develop tactics and strategies to support those needs.
Partner with the sales team to improve customer satisfaction and service growth through available service programs.
Report performance measures toward goals.
Complete required reports, certificates, and relevant documents in a timely manner.
Adhere to safety and quality rules and regulations.
Perform other duties as assigned.
Maintain regular and predictable attendance.
Travel throughout the ControlWorx Territory as needed.