Instructor & Support Specialist

North Texas Real Estate R • Irving, TX

4d • Onsite

About The Position

MetroTex is one of the largest REALTOR® associations in the country, serving more than 36,000 real estate professionals across North Texas. We are committed to empowering our members through outstanding customer service, innovative tools, education, and industry expertise.

This role is responsible for the development, delivery, and continuous improvement of high-quality Multiple Listing Service training programs across multiple formats. This role ensures members are equipped with the knowledge and tools to effectively utilize Multiple Listing Service systems and services. The position supports the Senior Multiple Listing Service Instructor in executing the department’s educational strategy and promoting Multiple Listing Service offerings throughout the association.

Requirements

• High school diploma or equivalent; college degree preferred
• 2–4 years of Multiple Listing Service, technical support, or customer service experience.
• 1 year of training or teaching experience.
• Proficiency in Microsoft Office Suite
• Must be able to legally work in the United States without sponsorship.

Nice To Haves

• Proven leadership or supervisory experience.

Responsibilities

• Design, develop, and update Multiple Listing Service training courses, including transitioning live instruction into web-based, and on-demand formats as needed.
• Assist in the creation and maintenance of a current Multiple Listing Service training schedule, including timely updates in the Association Management System (AMS) system.
• Deliver engaging training sessions in-person or online at MetroTex facilities and broker offices across North Texas.
• Assist members with class registration and cancellations through the Association Management System (AMS) system and online Member Portal.
• Presents the Multiple Listing Service segment at new member orientation sessions.
• Represent the Multiple Listing Service department at meetings and events, providing insights and updates on Multiple Listing Service topics.
• Provides technical support for all Multiple Listing Service products such as searches, listing input, reports, and third-party integrations via phone, email, and in-person visits.
• Collaborate with the Senior Multiple Listing Service Instructor to create newsletter content, and promotional materials for Multiple Listing Service products and training.
• Performs other related duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED