Instructor Guard / Supervisor Instructor Guard (PPT) (2) (CUPE 50.26)

Norfolk County•Simcoe, ON

14h•CA$29 - CA$39•Onsite

About The Position

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential. As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career. As an Instructor Guard/Supervisor Instructor Guard, you’ll teach swimming programs, ensure pool safety, and lead staff in delivering high‑quality aquatic services. Your work will help create safe, enjoyable aquatic experiences for residents while promoting water safety, skill development, and community well‑being.

Requirements

Lifesaving Society Instructor.
Lifesaving Society Swim Instructor Certification.
National Lifeguard Award.
Standard First Aid with C.P.R. Level C, A.E.D.
Basic aquafit teaching experience of shallow and deep water classes is required.
Aquafitness Certification through CALA or Water ART or willing to obtain certification.
One year experience as an Instructor Guard.
Working knowledge of Microsoft Office.
High degree of alertness and vigilance with attention to detail as it relates to the pool environment.
Excellent time management, problem solving, interpersonal and communication skills.
Excellent customer service skills and the ability to deal with challenging customer service situations.
Self-motivated and self-directed.
Strong organizational and instructional skills.
Demonstrated leadership ability, excellent staff relations skills and ability to work as a team member.
Ability to plan and manage special events.
Must be aware of safe work practices as they relate to job responsibilities and work environment and have the basic understanding of Occupational Health and Safety Act.

Nice To Haves

High 5 – Principles of Healthy Child Development (an asset).
Lifesaving Society Aquatic Supervisor Training (an asset).
Working knowledge of Recreation Management software, preferably XPLOR/Perfect Mind considered an asset.

Responsibilities

Safeguard life and prevent accidents at the County swimming pools and to teach swimming programs and promote good relations with users of the facilities.
Responsible for safety supervision, class management, and risk management during the instructional classes.
Work according to Occupational Health and Safety Act, Lifesaving Society Standards, and corporate policies and procedures.
Provide instruction to individuals and groups in organized instructional classes.
Prepare lesson plans, organize equipment, teach and evaluate swim classes in accordance with the standards established by the Lifesaving Society and Norfolk County. Classes may also include advanced leadership courses, aquafitness and mobility programs.
Complete all documentation related to class instruction such as but not limited to attendance, worksheets, and completing report cards.
Perform lifeguard duties during recreational swims, rental groups, and other aquatics programs. Ensure compliance with Regulation 565 and Norfolk County policies and procedures including performing rescues and first aid when required.
Ability to use critical thinking and react in an emergency situation which may involve first aid or a building emergency.
Assist with special pool programs and special County aquatic events/water safety initiatives that are held at the pool or at other locations.
Attend and participate in aquatic division meetings and in-house training sessions that are organized by the Supervisor.
Participate in team building with all staff.
Complete any necessary reports and documentation associated with pool operation to include but not limited to: shift reports in the pool log book, incident reports, pool fouling reports, water readings, etc.
Provide professional and courteous customer service at all times, including greeting customers, answering phone calls, assisting customers with inquiries and online registration/booking system, accepting payments – including cash transactions during the shift (i.e., taking registrations, issuing passes and pass cards, and issuing receipts (note – some items apply to the operations at Delhi Kinsmen Pool only).
Help to maintain the pool facility by performing regulated water tests, equipment checks, cleaning and sanitization duties in accordance with Ministry of Health and Norfolk County policies. Reporting all problems to the Supervisor.
Supervise and provide direction to student staff and ensure staff are following legislative requirements and County policies and procedures.
Ability to direct staff and patrons in an emergency and ensure documentation is complete.
Provide support for staff and act as a role model/mentor.
Complete instructor and guarding evaluations as directed by Supervisor.
Balance cash at the end of shift (applies to Delhi Kinsmen Pool only).
Other duties as assigned.