Instructional Support Operator - Immersive Technologies

Glendale Community College•Glendale, CA

13d•Onsite

About The Position

Glendale Community College is seeking an Instructional Support Operator to provide technical support for immersive technologies, including Dreamscape Learn, 3D printing, and related technologies. This role involves performing technical instructional support in a Virtual Reality (VR) laboratory, makerspace, or similar immersive and hands-on learning environment. The operator will reinforce instruction, assist instructors and students with equipment and technologies, and prepare and maintain lab environments and equipment.

Requirements

Associate’s degree or equivalent from an accredited college or university.
Two (2) years of experience supporting instruction, laboratory operations, or technical environments involving VR, immersive technologies, makerspace, fabrication, or similar hands-on learning environments.
Knowledge of VR systems, immersive technologies, and/or makerspace equipment, including setup, operation, and troubleshooting.
Knowledge of technologies, equipment, materials, and supplies applicable to the subject.
Knowledge of general laboratory/classroom procedures and rules of conduct including safety procedures applicable to the areas of assignment.
Knowledge of laws, regulations, standards, and requirements applicable to areas of assignment.
Knowledge of technical methods of data research, collection, compilation, organization, and reporting.
Knowledge of methods of prioritizing, planning, and organizing work.
Knowledge of standard formats for business correspondence and other communications.
Knowledge of standard office practices or procedures.
Knowledge of standard office software and modern office equipment.
Knowledge of methods of filing information using alpha, numeric and alphanumeric systems.
Knowledge of correct use of the English language, including spelling, punctuation, grammar, and composition.
Knowledge of principles and practices of customer service.
Knowledge of business arithmetic.
Ability to explain and apply general laboratory/classroom procedures including safety procedures applicable to the areas of assignment.
Ability to assist students with instructional terminology, concepts, principles, and techniques.
Ability to set up and demonstrate the proper utilization of equipment, materials, and supplies.
Ability to monitor student progress.
Ability to maintain supplies and facility.
Ability to understand, apply, and explain laws, regulations, policies, and other requirements applicable to the areas of assignment.
Ability to research, collect, organize, and report data.
Ability to operate a variety of office equipment including computers and printers/copiers.
Ability to utilize standard office software (e.g., email, word processing, and spreadsheet software).
Ability to maintain confidentiality of sensitive and/or protected information.
Ability to prepare reports, correspondence, and other documents using multiple business formats.
Ability to maintain hard copy and electronic files and records.
Ability to perform business arithmetic.
Ability to prioritize work and complete assignments accurately and within established deadlines.
Ability to provide and obtain detailed information to/ from others.
Ability to provide customer service with a high level of sensitivity, tact and patience.
Ability to exercise reasonable judgment in performing job duties.
Ability to perform and prioritize multiple tasks.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
Ability to demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.
Frequent sitting for long periods.
Occasional kneeling, crouching, pushing, pulling, walking, and standing.
Occasional reaching above and below desk level.
Frequent fine manipulation sufficient to operate a computer keyboard.
Frequent grasping to handle individual papers, write and take notes, and feel individual objects.
Frequent lifting of papers, files, equipment, and material weighing up to 10 pounds.
Occasional lifting up to 25 pounds.
Frequent use of vision sufficient to read files, documents, and computer screens and do close-up work.
Frequent hearing and speaking in person and on the telephone.
Frequent contact with others, including staff, faculty, students, and the public.
Frequent deadlines and time-limited assignments.

Nice To Haves

Depending on the assignment, experience and or college-level course work related to the assigned department or program may be required.

Responsibilities

Performs technical instructional support duties in a Virtual Reality (VR) laboratory, makerspace, learning center, or similar immersive, hands-on instructional setting by assisting students with academic work using established procedures and protocols.
Supports instructional and outreach activities including workshops, demonstrations, presentations, and hosting visitors related to the lab environment.
Reinforces instruction, terminology, concepts, principles, and techniques presented by the instructor and in line with industry practice.
Explains assignments and guides students in the use of VR systems, simulation software, digital design platforms, fabrication equipment, electronics workstations, and related technologies to complete course activities.
Maintains currency in VR and makerspace education, emphasizing hands-on, student-centered learning.
Assists instructors and students in the use of laboratory equipment and technologies, including VR systems, 3D printers, laser cutters, CNC machines, hand and power tools, workstations, software applications, and related facilities.
Schedules lab and equipment usage, and manages the check-in and check-out of equipment and supplies.
Prepares and maintains VR lab and makerspace environments, including setup of equipment, materials, and learning spaces for demonstrations, scheduled exercises, and classroom assignments.
Demonstrates safe and proper use of equipment and ensures all items are cleaned, maintained, and stored appropriately after use.
Monitors inventory and submits requests for supplies and equipment, and collaborates with Facilities on installation and maintenance needs.
Provides technical support for software and systems used in instructional settings, including learning management systems, student accounts, communication platforms, and standard business applications (word processing, spreadsheets, presentations, email, and internet tools).
Assists with configuration and basic support of specialized instructional software as needed.
Performs routine troubleshooting of hardware and software issues, and coordinates with IT staff for installations, updates, repairs, and more complex technical problems.
Tracks student participation and attendance and informs instructors of noted issues or problems.
Maintains accurate and organized electronic and hard copy records and files pertaining to student participation, performance, and progress in compliance with the Family Educational Rights and Privacy Act (FERPA) regulations.
May assist with compiling and reporting data; may recommend changes to laboratory policies and procedures.
May provide work direction to lower-level employees, temporary employees, and/or student workers.
Performs other related duties as assigned.

Benefits

Medical, vision, and dental plans for employee and eligible dependent(s)
Basic life/AD&D insurance
Supplemental life/AD&D insurance
Various optional insurance plans (short term disability, accident, critical care, and hospital)
Flexible spending account
Defined-benefit retirement plan participation through CalPERS or CalSTRS
Optional 403(b) and 457(b) retirement plans
Paid sick leave
Paid vacation (classified staff and administrators)
Paid District holidays
Wellness Program (health, nutrition, exercise activities and workshops)